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- Tasks: Lead administrative services, ensuring efficient operations and high-quality support for clinical teams.
- Company: A leading private healthcare provider known for clinical excellence and regulatory compliance.
- Benefits: Competitive salary, private healthcare, pension, and free eye tests.
- Why this job: Make a real impact in healthcare by driving operational excellence and improving patient care.
- Qualifications: Proven senior administrative leadership experience, ideally in healthcare or regulated environments.
- Other info: Join a diverse team focused on continuous improvement and operational success.
The predicted salary is between 39000 - 51000 £ per year.
A leading private healthcare provider is seeking a driven, highly motivated and process-oriented Head of Administrative Services to join its leadership team. This is a pivotal operational leadership role responsible for ensuring administrative, facilities and IT functions operate efficiently, compliantly and in alignment with strategic objectives. The organisation is recognised for clinical excellence and regulatory compliance and this role is central to maintaining and strengthening those standards.
Location: East Grinstead (with oversight of additional Surrey & London sites)
Salary: c. £45,000 per annum
Hours: Monday-Friday, 09:00-17:00
Benefits: Private healthcare, pension, free eye tests
Start: Immediate
Reporting to the Director of Operations and working closely with the Chairman and Medical Director, you will provide visible leadership across administrative services, ensuring high-quality, patient-centred support to clinical teams. You will oversee administration, facilities management, IT infrastructure and regulatory compliance, ensuring systems, people and processes operate seamlessly in a regulated healthcare environment.
Responsibilities include but are not limited to:
- Lead and develop administrative teams, driving performance, accountability and continuous improvement
- Contribute to strategic planning as part of the Senior Management Team
- Ensure full regulatory compliance, including CQC readiness, ISO standards and data protection requirements
- Implement robust performance management, appraisals and staff development plans
- Maintain a professional, patient-focused front-of-house service
- Oversee appointment scheduling, patient flow, surgical bookings and resource allocation
- Monitor performance against KPIs and business objectives, reporting to senior leadership
- Support the introduction of new services with appropriate operational planning
- Ensure compliance with statutory, Health & Safety and healthcare regulations
- Manage the administrative budget in collaboration with the Director of Operations
- Work closely with Finance to support credit control and financial efficiency
- Oversee safe, compliant and well-maintained clinical environments
- Manage external contractors and suppliers
- Ensure adherence to environmental and Health & Safety policies
- Lead IT operations, ensuring secure and effective systems that support patient care
- Oversee patient management and electronic health record systems
- Manage third-party IT providers
- Ensure full compliance with data protection and information governance standards
What we are looking for:
- Proven senior administrative leadership experience, ideally within healthcare or a regulated environment
- Highly organised and process-driven with strong operational discipline
- Commercially aware with experience managing budgets and performance targets
- Strong understanding of regulatory frameworks (CQC knowledge advantageous)
- Confident communicator, capable of engaging clinicians, senior leaders and external stakeholders
- Resilient and able to deliver high standards in a pressurised environment
This is an excellent opportunity for a structured, performance-focused leader who thrives on improving systems, driving accountability and ensuring operational excellence within a respected healthcare setting. If you are motivated by delivering measurable improvements, strengthening processes and leading high-performing teams, we would welcome your application.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Head of Administration Services in East Grinstead employer: Huntress - Crawley
Contact Detail:
Huntress - Crawley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Administration Services in East Grinstead
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the hunt for a Head of Administration Services role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent achievements. This will help you tailor your responses and show that you’re genuinely interested in contributing to their mission of clinical excellence and regulatory compliance.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've driven performance and accountability in previous roles. Highlighting your experience in managing teams and improving processes will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Administration Services in East Grinstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Administrative Services role. Highlight your leadership experience in healthcare or regulated environments, and don’t forget to mention your understanding of regulatory frameworks!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've driven performance and improved processes in previous positions.
Showcase Your Organisational Skills: Since this role is all about being highly organised and process-driven, make sure to demonstrate these qualities in your application. Use clear headings, bullet points, and concise language to make your application easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Huntress - Crawley
✨Know Your Stuff
Make sure you understand the key responsibilities of the Head of Administration Services role. Familiarise yourself with regulatory frameworks like CQC and ISO standards, as well as the specific operational challenges in healthcare. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, particularly in a healthcare or regulated environment. Think about times when you drove performance improvements or managed change effectively. This will highlight your ability to lead and develop administrative teams, which is crucial for this role.
✨Be Patient-Centric
Since this role is all about providing high-quality, patient-centred support, be ready to discuss how you've prioritised patient care in your previous positions. Share specific instances where your decisions positively impacted patient flow or service delivery, showing that you understand the importance of a patient-focused approach.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could include inquiries about the organisation's strategic goals or how they measure success in administrative services. Asking insightful questions shows your genuine interest in the role and helps you assess if the company aligns with your values.
