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- Tasks: Manage customer queries and coordinate orders in a busy environment.
- Company: Join a well-respected brand in Crawley with a supportive team.
- Benefits: Full training, long-term stability, and a friendly work culture.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be the key contact for customers and make a real impact.
- Qualifications: Customer service experience and strong communication skills required.
A well-established and highly respected brand in Crawley is looking for a customer focused Administrator to join their friendly and supportive team. This is a varied role supporting key customer accounts, managing queries and coordinating orders within a busy environment. Strong customer service skills, excellent written communication and good attention to detail are essential, as much of the role involves handling customer queries via email. Full training and ongoing support will be provided, making this a great opportunity to join a stable and successful business with an excellent reputation.
Key responsibilities:
- Managing customer queries and order enquiries via email and telephone
- Acting as a key point of contact for business customers
- Processing and coordinating customer orders accurately and efficiently
- Providing updates on lead times, deliveries and stock availability
- Liaising with internal departments including warehouse and logistics teams
- Supporting retailer and online fulfilment processes
- Attending customer meetings via Teams and occasionally in person
- Building strong working relationships with customers and colleagues alike
What we're looking for:
- Previous customer service and administration experience
- Excellent written and verbal communication skills
- Strong organisational skills and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Confident, professional and solutions-focused approach
- Good IT skills including Microsoft Office
- Experience using stock or order management systems would be beneficial
In return, the company offers a supportive team environment, excellent training, long-term stability and the chance to join a highly regarded business with an outstanding reputation in its sector. If this sounds of interest and you think you'd be a good fit, please apply today!
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service Administrator employer: Huntress - Crawley
Contact Detail:
Huntress - Crawley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of Customer Service Administrator, especially your customer service skills.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about team dynamics or training opportunities shows that you’re keen to engage and grow within the company. Plus, it gives you a chance to see if they’re the right fit for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience and skills. We want to see how you can bring your unique flair to the role!
Show Off Your Communication Skills: Since this role involves a lot of written communication, ensure your application is clear and concise. Use proper grammar and spelling – it’s a great way to showcase your attention to detail!
Highlight Relevant Experience: Don’t forget to mention any previous roles where you managed customer queries or orders. We love seeing how your past experiences can benefit our team!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Huntress - Crawley
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them stand out in the customer service sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you successfully managed queries or resolved issues. Being able to articulate these experiences will demonstrate your capability and fit for the role.
✨Practice Your Communication
Since the role involves a lot of written communication, practice articulating your thoughts clearly and concisely. You might even want to write down answers to common interview questions and read them aloud. This will help you feel more confident and ensure you convey your points effectively during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into the company culture.