At a Glance
- Tasks: Deliver exceptional customer service and resolve enquiries across multiple channels.
- Company: Join a successful, fast-paced business with a customer-first culture.
- Benefits: Supportive team environment, flexible hours, and opportunities for personal development.
- Other info: Fast-paced role with opportunities for growth and contribution.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic setting.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26100 - 31900 £ per year.
- Customer Service Advisor
- / Temp to Perm Opportunity
Hours: 37.5 / Monday to Friday Onsite / (8-4, 9-5 & 10-6) Plus one weekend per month (8-4) working remotely
Are you passionate about delivering exceptional customer service? Do you enjoy solving problems and ensuring customers receive a positive experience every time?
We're recruiting for a
Customer Service Advisor to join a busy and friendly customer support team.
This is an excellent opportunity for someone looking to join a highly successful business, working in a very supportive environment with impressive office facilities.
The Role
As the first point of contact for customers, you'll play a key role in delivering an outstanding customer experience across multiple communication channels.
You'll be responsible for resolving customer enquiries efficiently, handling complaints professionally, and ensuring every interaction reflects a high standard of service.
Key Responsibilities
- Respond to customer enquiries via multiple communication channels, delivering first-time resolutions wherever possible.
- Handle inbound customer calls in line with service level agreements and quality standards.
- Follow up with customers to ensure queries and issues are fully resolved.
- Investigate customer concerns and escalate where appropriate.
- Liaise with internal departments and third-party providers, including couriers, to resolve customer issues.
- Manage customer complaints through to a satisfactory resolution.
- Process customer payments and refunds while maintaining confidentiality and data security.
- Maintain accurate customer records and update internal systems.
- Complete general administration tasks.
- Contribute ideas to improve customer service processes and ways of working.
About You
We're looking for someone who is
- Experienced in a customer service environment.
- A confident communicator with excellent written and verbal English.
- Passionate about delivering outstanding customer experiences.
- Calm and professional when handling complaints and challenging situations.
- A natural problem solver with a positive, "can-do" attitude.
- Highly organised with excellent attention to detail.
- Able to prioritise workloads and manage time effectively.
- Comfortable working independently while also being a supportive team member.
- Adaptable and able to perform well in a fast-paced environment.
- Commercially aware with a proactive approach to continuous improvement.
- What's on Offer
- The chance to join a successful, fast-paced and growing business with a customer-first culture.
- A supportive team environment with opportunities to contribute and develop.
Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation.
PLEASE NOTE!
You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.
We are acting as a Recruitment Business in relation to this role.
Customer Service Advisor in Peterborough employer: Huntress Careers
Join a highly regarded professional services organisation in Leeds, where you will thrive in a supportive and collaborative work culture that values employee growth and development. With opportunities to work alongside experienced Solicitors in a specialist Housing Management and Property Litigation team, you will gain invaluable experience while enjoying competitive benefits, including a salary of £26,228 plus a billings-based bonus. This is an excellent opportunity for recent Law graduates looking to build a meaningful career in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Peterborough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Huntress Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Huntress Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor in Peterborough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Huntress Careers.
How to prepare for a job interview at Huntress Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Huntress Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Huntress Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
