At a Glance
- Tasks: Build lasting customer relationships and provide ongoing support to ensure client satisfaction.
- Company: Join a dynamic team focused on customer success and relationship building.
- Benefits: Competitive salary, bonus potential, and a supportive work environment.
- Other info: Opportunity for career growth in a diverse and inclusive workplace.
- Why this job: Make a real impact by helping customers thrive and grow their businesses.
- Qualifications: Experience in customer service or account management with strong communication skills.
The predicted salary is between 26000 - 32000 £ per year.
We are seeking a proactive and relationship-driven Customer Success Manager to join our client's growing team. Working within a small team of Customer Success Managers, you will play a key role in building lasting customer relationships, providing ongoing post-sale support and ensuring clients gain maximum value from the services provided. This is a varied role combining customer support, account management and relationship development, with opportunities to strengthen partnerships and contribute to business growth.
Key Responsibilities
- Act as a key point of contact for customer enquiries, escalations and ongoing support, ensuring queries are resolved efficiently.
- Build and maintain strong, long-term relationships with customers and strategic partners, developing an understanding of their needs and objectives.
- Manage the customer onboarding process, delivering tailored training sessions, live demonstrations and feature walkthroughs.
- Conduct regular customer check-ins and business reviews, gathering feedback and identifying opportunities to improve satisfaction and retention.
- Develop collaborative relationships with external service providers, vendors and strategic partners.
- Work closely with third-party partners and internal operations teams to resolve complex account issues.
- Collaborate with the Sales team to support customer renewals and strengthen existing relationships.
- Identify opportunities to grow existing accounts through upselling and cross-selling, while developing strategies to re-engage previous customers.
What We're Looking For
- Previous experience in a Customer Service, Customer Success or Account Management role.
- A customer-first approach, with a genuine passion for building relationships and resolving problems.
- Excellent verbal and written communication skills.
- Strong organisational skills, with the ability to manage multiple accounts and prioritise competing demands.
- A proactive approach to identifying opportunities to improve customer experience and develop existing accounts.
Details:
- Salary: £26,000-£32,000 DOE, plus a 10% bonus based on individual and company KPIs.
- Location: Newbury (fully office-based).
- Hours: Monday to Friday, 8:30am-5:00pm.
- Contract: Permanent, full-time.
If you possess a customer-first mindset, excellent communication skills, and a track record of effectively managing a varied workload, we would love to hear from you.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Services Executive in Newbury employer: Huntress Careers
Join a highly regarded professional services organisation in Leeds, where you will thrive in a supportive and collaborative work culture that values employee growth and development. With opportunities to work alongside experienced Solicitors in a specialist Housing Management and Property Litigation team, you will gain invaluable experience while enjoying competitive benefits, including a salary of £26,228 plus a billings-based bonus. This is an excellent opportunity for recent Law graduates looking to build a meaningful career in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive in Newbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Huntress Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Huntress Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Executive in Newbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Huntress Careers:Your cover letter is your chance to shine! Tell us why you want to work at Huntress Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Huntress Careers!
How to prepare for a job interview at Huntress Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
