At a Glance
- Tasks: Provide top-notch customer service via phone and email while maintaining databases.
- Company: Join a rapidly growing firm with a focus on customer satisfaction.
- Benefits: Earn £12.71 p/h, enjoy remote work, and develop your skills.
- Other info: Flexible hours with compulsory office days on Tuesday and Wednesday.
- Why this job: Make a real difference in customer experiences while working from home.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 28046 - 34278 £ per year.
Are you available immediately and can commit to a long term temporary assignment in a Customer Service environment? Have you had previous customer service experience, e.g. within retail, hospitality or call centre? This is a fantastic opportunity to undertake work within a customer service environment, working for a firm who are growing rapidly.
As a Customer Service employee, you will work on the telephone and email and be polite and courteous at all times.
Salary: £12.71 p/h
Working Hours: Training hours will be 9 to 5.30 in Morley head office for two full weeks. Once trained, it will be working from home but compulsory office days are Tuesday and Wednesday. The hours of work will be: Monday to Friday 1pm to 7pm Total = 30 hours
Duties will include:
- Contract maintenance
- Maintenance of the database, with daily analysis
- Liaise with the Management Team regarding daily support activities
- Liaise with internal and external support services to resolve daily issues affecting customers
- Escalate issues in a timely and effective manner
- Proactively support the business to customer delivery service
- Provide enquiry resolution support to internal and external parties within targeted service levels
- Distribution of daily activity reports to external service providers
- Dealing with customer queries via webchat
- Responding to customer emails
- Building a strong customer rapport
- General office administration duties as and when required
Who we're looking for:
The ideal candidate will be someone who can offer good customer service skills and previous experience within a telephone based customer service environment would be a benefit but not essential. If you can communicate effectively and empathise with customers, please consider these roles. You will have a high level of attention to detail, be competent with IT and have good written English.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Administration Co-ordinator in Leeds employer: Huntress Careers
Join a highly regarded professional services organisation in Leeds, where you will thrive in a supportive and collaborative work culture that values employee growth and development. With opportunities to work alongside experienced Solicitors in a specialist Housing Management and Property Litigation team, you will gain invaluable experience while enjoying competitive benefits, including a salary of £26,228 plus a billings-based bonus. This is an excellent opportunity for recent Law graduates looking to build a meaningful career in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Co-ordinator in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Huntress Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Huntress Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administration Co-ordinator in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Huntress Careers:Your cover letter is your chance to shine! Tell us why you want to work at Huntress Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Huntress Careers!
How to prepare for a job interview at Huntress Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
