Junior IT Support Analyst - Legal / Professional Services
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
Location: Central London (W1)
Salary: £26,000-£28,000, plus discretionary bonus
Working pattern: Full-time, hybrid working available after probation
Hours: 8.30am-6.30pm (on a shift pattern, 35 hour week)
Looking for a motivated and customer-focused Junior IT Support Analyst to join the technology team of an established professional services law firm in the West end of London. Working as part of a friendly team of five, you will provide first and second-line IT support to approximately 200 employees and partners, helping to ensure the smooth running of day-to-day IT operations.
This is an excellent opportunity for someone with some IT support experience who is looking to develop their technical skills, broaden their knowledge of IT infrastructure and progress their career within a supportive environment. Training and development will be provided.
Key Responsibilities
- Provide first IT support, diagnosing and resolving hardware, software, network and user issues.
- Set up, configure and maintain laptops, mobile devices and user accounts.
- Manage user permissions, access controls and system login issues.
- Support Microsoft 365, SharePoint, Teams telephony and video conferencing technology.
- Assist with software testing, installations, system upgrades and IT improvement projects.
- Provide both on-site and remote technical assistance to colleagues.
- Liaise with external IT support providers and suppliers to resolve technical issues.
- Maintain accurate incident logs, manage support tickets and ensure users receive regular updates.
- Work collaboratively with the wider technology team to deliver projects and improve IT services.
Key skills and experience
- Experience in IT support or a similar technical role.
- IT degree or relevant qualifications, a genuine interest in technology, enjoy helping people and are looking to develop their IT career.
- A good understanding of Windows-based systems and Microsoft applications.
- Knowledge of Android and/or iOS devices.
- Strong communication and problem-solving skills.
- A customer-focused approach, with the ability to explain technical issues clearly to non-
- Experience with Microsoft Azure, Microsoft 365, iManage (training will be given)
- Working within a legal or professional services environment advantageous
Benefits
- Hybrid working, with up to two days working from home after probation. xgikmsk
- Private medical insurance and dental insurance.
- Pension contributions of up to 5%.
- 24/7 remote GP access thro...
Junior IT Support Analyst employer: Huntress Careers
Join a highly regarded professional services organisation in Leeds, where you will thrive in a supportive and collaborative work culture that values employee growth and development. With opportunities to work alongside experienced Solicitors in a specialist Housing Management and Property Litigation team, you will gain invaluable experience while enjoying competitive benefits, including a salary of £26,228 plus a billings-based bonus. This is an excellent opportunity for recent Law graduates looking to build a meaningful career in the legal sector.
