IT Support Analyst - Legal / Professional Services
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
Location: Central London (W1)
Salary: £28,000-£36,000 DOE, plus discretionary bonus
Working pattern: Full-time, hybrid working available after probation
Hours: 8.30am-6.30pm (on a shift pattern, 35 hour week)
Looking for a motivated and customer-focused IT Support Analyst to join the technology team of an established professional services law firm in the West end of London. Working as part of a friendly team of five, you will provide first and second-line IT support to approximately 200 employees and partners, helping to ensure the smooth running of day-to-day IT operations.
This is an excellent opportunity for someone with around a year of IT support experience who is looking to develop their technical skills, broaden their knowledge of IT infrastructure and progress their career within a supportive environment. Training and development will be provided.
Key Responsibilities
- Provide first and second-line IT support, diagnosing and resolving hardware, software, network and user issues.
- Set up, configure and maintain laptops, mobile devices and user accounts.
- Manage user permissions, access controls and system login issues.
- Support Microsoft 365, SharePoint, Teams telephony and video conferencing technology.
- Assist with software testing, installations, system upgrades and IT improvement projects.
- Provide both on-site and remote technical assistance to colleagues.
- Liaise with external IT support providers and suppliers to resolve technical issues.
- Maintain accurate incident logs, manage support tickets and ensure users receive regular updates.
- Work collaboratively with the wider technology team to deliver projects and improve IT services.
Key skills and experience
- At least one year of experience in IT support or a similar technical role.
- IT degree or relevant qualifications, a genuine interest in technology, enjoy helping people and are looking to develop their IT career.
- A good understanding of Windows-based systems and Microsoft applications.
- Knowledge of Android and/or iOS devices.
- Strong communication and problem-solving skills.
- A customer-focused approach, with the ability to explain technical issues clearly to non-
- Experience with Microsoft Azure, Microsoft 365, iManage
- Working within a legal or professional services environment
Benefits
- Hybrid working, with up to two days working from home after probation. xgikmsk
- Private medical insurance and dental insurance.
- Pension contributions of up to 5%.
- 24/7 remote GP access thr...
IT Support Analyst employer: Huntress Careers
Join a highly regarded professional services organisation in Leeds, where you will thrive in a supportive and collaborative work culture that values employee growth and development. With opportunities to work alongside experienced Solicitors in a specialist Housing Management and Property Litigation team, you will gain invaluable experience while enjoying competitive benefits, including a salary of £26,228 plus a billings-based bonus. This is an excellent opportunity for recent Law graduates looking to build a meaningful career in the legal sector.
