At a Glance
- Tasks: Assist customers via phone and email, resolving queries and providing information.
- Company: Join a friendly team in Epsom with a supportive work culture.
- Benefits: Earn £12.71 per hour with flexible shifts and valuable experience.
- Other info: Temporary 2-month contract with opportunities for growth.
- Why this job: Perfect for those who love helping people and thrive in a busy environment.
- Qualifications: Previous customer service experience and excellent communication skills required.
The predicted salary is between 12.71 - 12.71 £ per hour.
Are you friendly, confident and enjoy helping people? We are currently recruiting for Customer Service Advisors to join a busy and friendly team based in Epsom. This is a great opportunity for someone with excellent communication skills who enjoys speaking to customers and providing a helpful, professional service.
The Role
- Handling customer enquiries by telephone and email
- Providing information and resolving customer queries
- Updating customer records and systems accurately
- Dealing with a variety of enquiries in a friendly and professional manner
- Working as part of a busy and supportive customer service team
About You
- Previous customer service experience handling a high volume of incoming and outgoing calls is essential
- Excellent communication skills and a confident telephone manner
- Confident speaking with customers and able to handle enquiries professionally
- Good IT and administration skills
- Able to remain calm and organised in a busy environment
- Reliable, organised and approachable
If you have previous high-volume call handling experience, are immediately available and looking for your next customer service opportunity in Epsom, we would love to hear from you!
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Temporary Customer Service Advisor in Epsom employer: Huntress Careers
Join a highly regarded professional services organisation in Leeds, where you will thrive in a supportive and collaborative work culture that values employee growth and development. With opportunities to work alongside experienced Solicitors in a specialist Housing Management and Property Litigation team, you will gain invaluable experience while enjoying competitive benefits, including a salary of £26,228 plus a billings-based bonus. This is an excellent opportunity for recent Law graduates looking to build a meaningful career in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Service Advisor in Epsom
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Huntress Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Huntress Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Temporary Customer Service Advisor in Epsom
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Huntress Careers:Your cover letter is your chance to shine! Tell us why you want to work at Huntress Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Huntress Careers!
How to prepare for a job interview at Huntress Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
