At a Glance
- Tasks: Assist customers via calls and emails, manage records, and support the team with admin tasks.
- Company: Friendly team based near Chelmsford, offering a welcoming work environment.
- Benefits: Earn £12.71 per hour with weekly pay and flexible hours.
- Other info: Great opportunity for career growth in a supportive atmosphere.
- Why this job: Join a dynamic team and enhance your customer service skills while making a difference.
- Qualifications: Experience in customer service, strong communication skills, and a full driving licence required.
The predicted salary is between 12.71 - 12.71 £ per hour.
Our client, based on the outskirts of Chelmsford, are seeking a Temporary Customer Service Advisor to join their busy and welcoming team beginning immediately until the end of December 2026. The days and hours of work are Monday to Friday, working 8 hours per day between 8:00am and 5:00pm. Pay rate is £12.71 per hour, weekly pay. Please note, due to the location of the site, you must be a driver as it is not accessible by public transport.
Your key responsibilities as a Customer Service Administrator will include:
- Responding to incoming customer calls and email enquiries
- Accurately updating databases, records and Excel spreadsheets
- Preparing and drafting customer correspondence and letters
- Monitoring and following up on ticket responses
- Preparing and maintaining relevant documentation and supporting the wider team with day-to-day administrative tasks
To be considered for this Customer Service Administrator position, you will need:
- Previous experience within an office based customer service or administrative role
- Excellent verbal and written communication skills
- The ability to manage a busy workload and prioritise effectively
- Good working knowledge of Microsoft Office and confidence using IT systems
- A proactive and positive approach with the ability to work well as part of a team
- A full driving licence and access to your own vehicle due to the location
Customer Service Advisor in Chelmsford employer: Huntress Careers
Join a highly regarded professional services organisation in Leeds, where you will thrive in a supportive and collaborative work culture that values employee growth and development. With opportunities to work alongside experienced Solicitors in a specialist Housing Management and Property Litigation team, you will gain invaluable experience while enjoying competitive benefits, including a salary of £26,228 plus a billings-based bonus. This is an excellent opportunity for recent Law graduates looking to build a meaningful career in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Chelmsford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Huntress Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Huntress Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor in Chelmsford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Huntress Careers.
How to prepare for a job interview at Huntress Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Huntress Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Huntress Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
