At a Glance
- Tasks: Support customers and resolve account queries in a fast-paced team.
- Company: Dynamic company focused on customer satisfaction and operational excellence.
- Benefits: Competitive salary up to £30,000 and inclusive work culture.
- Other info: Join a diverse team with opportunities for growth and development.
- Why this job: Make a real difference by helping customers manage their accounts effectively.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 30000 - 30000 £ per year.
Working within a fast‑paced operations team, you will play a key role in supporting customers, resolving outstanding account queries, and ensuring timely recovery of payments while delivering excellent customer experience. This position suits someone with strong communication skills, high attention to detail, and experience managing customer account activity in a regulated or target‑driven environment.
Key Responsibilities
- Contact customers via telephone, email, and written correspondence regarding overdue accounts
- Negotiate payment arrangements and resolve account‑related queries professionally and efficiently
- Manage a high volume of outbound and inbound customer interactions daily
- Review and monitor outstanding cases, ensuring actions are completed within agreed timeframes
- Escalate complex payment arrangements and provide recommendations to management
- Maintain accurate and detailed records across internal systems
- Liaise with third‑party partners and external agencies where required
- Support wider administrative and payment allocation processes
- Ensure all activity is completed in line with internal procedures and regulatory requirements
- Contribute positively to team targets and service level objectives
Skills & Experience Required
- Previous experience within account management, customer operations, or administrative support
- Comfortable working in a fast‑paced, target‑driven environment
- Confident telephone manner with strong written and verbal communication skills
- Strong organisational skills with excellent attention to detail
- Ability to manage multiple priorities and meet deadlines
- Competent using Microsoft Office applications including Outlook
- Experience working with multiple internal systems/CRMs
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Payments & Accounts Resolution Specialist in Wokingham employer: Huntress - Bracknell
As a Payments & Accounts Resolution Specialist in Wokingham, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our commitment to fostering a diverse and inclusive culture ensures that every team member feels valued and empowered to contribute to our collective success. With competitive salaries and a focus on excellent customer service, we offer a rewarding career path for those looking to make a meaningful impact in the financial operations sector.
StudySmarter Expert Advice🤫
We think this is how you could land Payments & Accounts Resolution Specialist in Wokingham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing with a friend or family member. This will help you feel more confident when negotiating payment arrangements or resolving queries.
✨Tip Number 3
Be ready to showcase your attention to detail! During interviews, share examples of how you've managed multiple priorities or resolved complex issues in the past. This will demonstrate that you can handle the fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining our awesome team!
We think you need these skills to ace Payments & Accounts Resolution Specialist in Wokingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in account management and customer operations. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills:Since strong communication is key for this role, use clear and concise language in your application. We love a good story, so if you have examples of how you've resolved customer queries or negotiated payment arrangements, share them with us!
Attention to Detail is Crucial:Double-check your application for any typos or errors before hitting send. We’re looking for someone who pays attention to detail, so make sure your application reflects that. A polished application shows us you care!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Huntress - Bracknell
✨Know Your Stuff
Before the interview, make sure you understand the role of a Payments & Accounts Resolution Specialist. Familiarise yourself with common account management practices and payment recovery processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved customer queries in the past. This will demonstrate your ability to handle conversations professionally and efficiently.
✨Be Detail-Oriented
Attention to detail is crucial in this job. During the interview, highlight your experience with managing records and ensuring accuracy in your work. You might even want to mention specific tools or systems you've used to keep track of account activity.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific situations, like negotiating payment arrangements or dealing with difficult customers. Think through some scenarios beforehand and outline your approach. This will show that you're ready to tackle the challenges of the role head-on.
