At a Glance
- Tasks: Support customers by resolving account queries and ensuring timely payment recovery.
- Company: Join a dynamic operations team in Wokingham with a focus on customer experience.
- Benefits: Earn up to £30,000 with opportunities for growth and development.
- Other info: Diverse and inclusive workplace that values all backgrounds.
- Why this job: Make a real difference in customer satisfaction while honing your communication skills.
- Qualifications: Experience in account management or customer operations is a plus.
The predicted salary is between 30000 - 30000 € per year.
Working within a fast-paced operations team, you will play a key role in supporting customers, resolving outstanding account queries, and ensuring timely recovery of payments while delivering excellent customer experience. This position suits someone with strong communication skills, high attention to detail, and experience managing customer account activity in a regulated or target-driven environment.
Location: Wokingham
Salary: Up to £30,000 depending on experience
Key Responsibilities- Contact customers via telephone, email, and written correspondence regarding overdue accounts
- Negotiate payment arrangements and resolve account-related queries professionally and efficiently
- Manage a high volume of outbound and inbound customer interactions daily
- Review and monitor outstanding cases, ensuring actions are completed within agreed timeframes
- Escalate complex payment arrangements and provide recommendations to management
- Maintain accurate and detailed records across internal systems
- Liaise with third-party partners and external agencies where required
- Support wider administrative and payment allocation processes
- Ensure all activity is completed in line with internal procedures and regulatory requirements
- Contribute positively to team targets and service level objectives
- Previous experience within account management, customer operations, or administrative support
- Comfortable working in a fast-paced, target-driven environment
- Confident telephone manner with strong written and verbal communication skills
- Strong organisational skills with excellent attention to detail
- Ability to manage multiple priorities and meet deadlines
- Competent using Microsoft Office applications including Outlook
- Experience working with multiple internal systems/CRMs
Please note: We can only consider applications from candidates who have the right to work in the UK.
Payment Support Specialist in Wokingham employer: Huntress - Bracknell
As a Payment Support Specialist in Wokingham, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our commitment to fostering a diverse and inclusive culture ensures that every team member feels valued and empowered to contribute to our collective success. With competitive salaries and a focus on excellent customer service, we offer a rewarding career path for those looking to make a meaningful impact in the financial operations sector.
StudySmarter Expert Advice🤫
We think this is how you could land Payment Support Specialist in Wokingham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires strong verbal and written abilities, try role-playing common customer scenarios with a friend or family member. It’ll boost your confidence for those real interactions.
✨Tip Number 3
Be proactive during the interview! Prepare questions that demonstrate your understanding of the payment support process and how you can contribute to the team's success. This shows you're not just there to answer questions but to engage.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you hit that apply button on our site. It’s the best way to ensure we get your details right and consider you for the role.
We think you need these skills to ace Payment Support Specialist in Wokingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Payment Support Specialist role. Highlight your experience in account management and customer operations, and show us how your skills match what we're looking for!
Show Off Your Communication Skills:Since strong communication is key for this position, let your personality shine through in your written application. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Demonstrate Attention to Detail:We love candidates who pay attention to detail! Make sure your application is well-organised and free of mistakes. This will show us that you can handle the high volume of customer interactions with precision.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. We can’t wait to hear from you!
How to prepare for a job interview at Huntress - Bracknell
✨Know Your Stuff
Before the interview, make sure you understand the role of a Payment Support Specialist. Familiarise yourself with common account management practices and payment recovery processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved customer queries in the past. This will demonstrate your ability to handle customer interactions professionally and efficiently.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. You might be asked about how you manage multiple priorities or ensure accuracy in your work. Share specific instances where your meticulous nature helped you avoid mistakes or improve processes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to negotiate payment arrangements or escalate complex issues. Practising these scenarios will help you respond effectively and showcase your ability to thrive in a target-driven environment.
