At a Glance
- Tasks: Support customers by resolving account queries and recovering payments efficiently.
- Company: Join a dynamic team in a fast-paced operations environment.
- Benefits: Competitive salary up to £30,000 and opportunities for career growth.
- Other info: Diverse and inclusive workplace that values all backgrounds.
- Why this job: Make a real difference in customer experience while honing your communication skills.
- Qualifications: Experience in account management or customer operations is a plus.
The predicted salary is between 30000 - 30000 £ per year.
Working within a fast-paced operations team, you will play a key role in supporting customers, resolving outstanding account queries, and ensuring timely recovery of payments while delivering excellent customer experience. This position suits someone with strong communication skills, high attention to detail, and experience managing customer account activity in a regulated or target-driven environment.
Location: Wokingham
Salary: Up to £30,000 depending on experience
Key Responsibilities:
- Contact customers via telephone, email, and written correspondence regarding overdue accounts
- Negotiate payment arrangements and resolve account-related queries professionally and efficiently
- Manage a high volume of outbound and inbound customer interactions daily
- Review and monitor outstanding cases, ensuring actions are completed within agreed timeframes
- Escalate complex payment arrangements and provide recommendations to management
- Maintain accurate and detailed records across internal systems
- Liaise with third-party partners and external agencies where required
- Support wider administrative and payment allocation processes
- Ensure all activity is completed in line with internal procedures and regulatory requirements
- Contribute positively to team targets and service level objectives
Skills & Experience Required:
- Previous experience within account management, customer operations, or administrative support
- Comfortable working in a fast-paced, target-driven environment
- Confident telephone manner with strong written and verbal communication skills
- Strong organisational skills with excellent attention to detail
- Ability to manage multiple priorities and meet deadlines
- Competent using Microsoft Office applications including Outlook
- Experience working with multiple internal systems/CRMs
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Payment Recovery Specialist – Customer-Centric & Detail-Driven in Wokingham employer: Huntress - Bracknell
At our Wokingham location, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. As a Payment Recovery Specialist, you will benefit from a supportive team environment, competitive salary, and opportunities to enhance your skills while making a meaningful impact on customer satisfaction. Join us to be part of a company that values your contributions and encourages a balanced work-life approach.
StudySmarter Expert Advice🤫
We think this is how you could land Payment Recovery Specialist – Customer-Centric & Detail-Driven in Wokingham
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common scenarios with a friend. It’ll help you feel more confident when negotiating payment arrangements.
✨Tip Number 3
Be ready to showcase your attention to detail. Prepare examples from your past experiences where you successfully managed multiple priorities or resolved complex queries. This will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Payment Recovery Specialist – Customer-Centric & Detail-Driven in Wokingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in account management and customer operations. We want to see how your skills align with the role of a Payment Recovery Specialist!
Show Off Your Communication Skills:Since strong communication is key for this role, use clear and concise language in your written application. We love seeing candidates who can express themselves well, so don’t hold back!
Highlight Attention to Detail:In a detail-driven position like this, it’s crucial to showcase your organisational skills. Mention any specific examples where your attention to detail made a difference in your previous roles.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Huntress - Bracknell
✨Know Your Stuff
Before the interview, make sure you understand the role of a Payment Recovery Specialist inside out. Familiarise yourself with common account management practices and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires strong communication skills, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved queries or negotiated payment arrangements. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Attention to Detail is Key
Highlight your attention to detail by discussing specific instances where it made a difference in your work. Whether it was maintaining accurate records or ensuring compliance with regulations, be ready to share how your meticulous nature has positively impacted your previous roles.
✨Prepare for a Fast-Paced Environment
This job is all about managing multiple priorities in a target-driven setting. Be prepared to discuss how you've thrived in similar environments before. Share strategies you’ve used to stay organised and meet deadlines, as this will demonstrate your ability to handle the demands of the role.
