At a Glance
- Tasks: Manage customer queries and coordinate appointments in a fast-paced environment.
- Company: Join a dynamic team focused on delivering excellent customer service.
- Benefits: Earn £15.00 per hour with opportunities for professional growth.
- Other info: Office-based role with a supportive team atmosphere.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Strong administration skills and experience in customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
Office Based - 5 days a week
£15.00 per hour
ASAP Start - Temporary ongoing
Based in Staines
We are currently recruiting for an experienced and organised Customer Service Coordinator to join a busy and fast-paced customer service team. This is a fantastic opportunity for someone with strong administration and coordination experience who thrives in a customer-focused environment.
The Role
As a Customer Service Coordinator, you will be responsible for managing customer queries and remedial cases from initial logging through to completion. You will coordinate appointments, liaise with internal teams and contractors, maintain accurate records, and ensure all issues are resolved efficiently and professionally. This role will involve regular use of Salesforce and other internal systems, alongside supporting the wider team with administration, inbox management, and incoming customer calls.
Key Responsibilities
- Log, monitor, and manage customer cases through to resolution
- Coordinate appointments
- Track progress and maintain accurate records and spreadsheets
- Support inspections administration and reporting processes
- Assist with incoming customer calls and shared inbox management
- Ensure excellent customer service is delivered at all times
- Use Salesforce and internal systems to manage workloads effectively
Customer Service Coordinator in Surrey employer: Huntress - Bracknell
Join a dynamic and supportive team as a Customer Service Coordinator in Staines, where your contributions will be valued and recognised. We offer a collaborative work culture that prioritises employee growth, providing opportunities for skill development and career advancement. With competitive pay and a focus on delivering exceptional customer service, this role is perfect for those seeking meaningful employment in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Surrey
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable we are with our responses, the more confident we'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about team dynamics or how they measure success shows that we’re engaged and thinking about how we can contribute to their goals.
✨Tip Number 4
Follow up after the interview! A quick thank-you email reiterating our interest can keep us fresh in their minds. Plus, it shows professionalism and enthusiasm for the role.
We think you need these skills to ace Customer Service Coordinator in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administration. We want to see how you've thrived in fast-paced environments, so don’t hold back on those examples!
Showcase Your Skills:In your cover letter, emphasise your organisational skills and your ability to manage multiple tasks. We love candidates who can juggle responsibilities while keeping a cool head!
Be Specific:When describing your previous roles, use specific examples of how you’ve resolved customer queries or improved processes. This helps us see the impact you’ve made in past positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Huntress - Bracknell
✨Know Your Stuff
Before the interview, make sure you’re familiar with the role of a Customer Service Coordinator. Brush up on your knowledge of Salesforce and any other systems mentioned in the job description. Being able to discuss how you've used similar tools in past roles will show that you're ready to hit the ground running.
✨Showcase Your Organisation Skills
Since this role requires strong administration and coordination skills, prepare examples from your previous experience where you successfully managed multiple tasks or resolved customer queries efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Customer Focus
This position is all about delivering excellent customer service. Think of specific instances where you went above and beyond for a customer. Be ready to explain how you handle difficult situations and ensure customer satisfaction, as this will resonate well with the interviewers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
