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- Tasks: Resolve customer queries and ensure accurate billing support.
- Company: Join a dynamic team in a fast-paced environment.
- Benefits: Earn £14.79 per hour with flexible hybrid working.
- Why this job: Make a real impact on customer experience while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Diverse and inclusive workplace with opportunities for growth.
The predicted salary is between 30000 - 31000 £ per year.
We are currently recruiting for a Customer Service Advisor to join a busy and fast-paced team for around 6-months. This role is ideal for candidates with strong customer service experience, confident handling customer queries and delivering high-quality support.
Location: Reading (Hybrid)
Contract Type: Full-Time, Temporary (6 months)
Pay Rate: £14.79 per hour
Working Hours: 37 hours per week
Start Date: 20 April 2026
You will play a key role in resolving billing issues and ensuring customers receive accurate and timely information. You will act as both a customer-facing advisor and an internal point of contact, supporting colleagues with billing-related queries and contributing to process improvements.
Responsibilities include but are not limited to:
- Handling inbound customer queries, resolving issues and providing clear, professional support
- Investigating and resolving billing discrepancies, ensuring data accuracy across systems
- Acting as first point of contact for all customers
- Processing adjustments, including issuing credits and debits where required
- Supporting internal teams when required
- Maintaining high levels of accuracy and attention to detail in all tasks
What we are looking for:
- Previous experience in a customer service or call centre environment
- Confidence in handling customer interactions over the phone
- Strong attention to detail and accuracy
- Excellent problem-solving skills
- Strong communication skills
- Ability to work in a fast-paced environment and manage multiple priorities
This is a great opportunity to join a supportive team where you can make a direct impact on customer experience while developing your skills in a dynamic operational environment.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Advisor in Reading employer: Huntress - Bracknell
Contact Detail:
Huntress - Bracknell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Reading
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle tricky customer queries or billing issues. Role-playing with a friend can help you feel more confident and prepared for those tough questions.
✨Tip Number 3
Show off your problem-solving skills during the interview! Share specific examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to think on your feet and deliver high-quality support.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in joining their team.
We think you need these skills to ace Customer Advisor in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities and attention to detail!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly and easily.
Show Your Personality: Don’t forget to let your personality shine through! We’re looking for someone who can connect with customers, so a friendly tone in your application can go a long way in making a great first impression.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Huntress - Bracknell
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you've handled customer queries, especially in a fast-paced environment. Think of specific examples that showcase your problem-solving skills and attention to detail.
✨Familiarise Yourself with Billing Processes
Since this role involves resolving billing issues, it’s crucial to understand common billing discrepancies. Research typical problems customers face and prepare to explain how you would approach resolving them. This shows you’re proactive and ready to tackle challenges head-on.
✨Practice Clear Communication
As a Customer Advisor, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend, focusing on how you explain complex issues simply and effectively.
✨Show Enthusiasm for Teamwork
This role requires collaboration with internal teams, so be prepared to discuss how you work well with others. Share examples of how you’ve supported colleagues in the past and contributed to process improvements. A positive attitude towards teamwork can set you apart!