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- Tasks: Lead and motivate a customer service team to exceed performance goals.
- Company: Join a dynamic contact centre focused on positive customer interactions.
- Benefits: Enjoy a competitive salary and opportunities for professional development.
- Why this job: Make a real impact by enhancing customer experiences and team engagement.
- Qualifications: Experience in a leadership role within a call centre environment is essential.
- Other info: Be part of a supportive culture with team-building activities and recognition.
The predicted salary is between 28000 - 32000 £ per year.
Are you a proactive leader with a talent for guiding a team? We are on the lookout for a dynamic Customer Service Team Leader with experience overseeing office support customer service representatives in a contact centre environment. The successful candidate will enjoy ensuring every customer interaction is a positive one while driving performance, engagement, and continuous improvement! Job Title: Customer Service Team Leader Salary: £28,000 – £32,000 per annum Location: Worthing Key Responsibilities: Motivate and develop your team to achieve and exceed individual and team performance goals in a call centre/ contact centre environment Analyse call metrics and service levels to identify trends, implement strategies, and optimise team performance Conduct regular call evaluations and provide constructive feedback to team members to maintain high-quality standards Act as the point of contact for escalated customer enquiries, resolving issues with professionalism and efficiency Develop and deliver training programs for new hires and ongoing training for existing team members, focusing on product knowledge and service excellence Collaborate with management to identify and implement process improvements that enhance the customer experience and streamline operations Create a supportive and engaging work environment by organising team-building activities and recognising individual and team achievements Generate regular reports on team performance, c…
Customer Service Team Leader employer: Huntress - Bracknell
Contact Detail:
Huntress - Bracknell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Showcase your leadership skills by sharing specific examples of how you've motivated and developed teams in previous roles. Highlight any initiatives you've implemented that led to improved performance or engagement.
✨Tip Number 2
Familiarize yourself with common call metrics and service level standards in a contact centre environment. Being able to discuss these metrics intelligently during the interview will demonstrate your understanding of the role.
✨Tip Number 3
Prepare to discuss your experience with training and development. Think about how you can convey your approach to onboarding new hires and ongoing training for existing team members, emphasizing your commitment to service excellence.
✨Tip Number 4
Be ready to share your strategies for handling escalated customer inquiries. Providing examples of how you've resolved complex issues with professionalism will show that you're equipped to handle challenging situations.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and any relevant achievements in customer service. Use specific examples that demonstrate your ability to motivate a team and improve performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and leadership. Mention how your proactive approach has led to positive outcomes in previous roles, and align your experiences with the responsibilities listed in the job description.
Showcase Your Analytical Skills: Since the role involves analyzing call metrics and service levels, include examples of how you've used data to drive improvements in past positions. This will show your potential employer that you can effectively optimize team performance.
Prepare for Behavioral Questions: Anticipate questions about how you've handled difficult customer situations or motivated a team. Prepare specific examples that illustrate your problem-solving skills and ability to maintain high-quality standards in customer service.
How to prepare for a job interview at Huntress - Bracknell
✨Show Your Leadership Skills
Be prepared to discuss your leadership style and provide examples of how you've motivated and developed your team in previous roles. Highlight specific instances where you helped team members achieve their goals.
✨Demonstrate Customer-Centric Thinking
Since the role focuses on ensuring positive customer interactions, be ready to share examples of how you've handled escalated customer inquiries and resolved issues effectively. This will showcase your commitment to customer satisfaction.
✨Discuss Performance Metrics
Familiarize yourself with key performance indicators relevant to a contact centre environment. Be prepared to talk about how you've analyzed call metrics and implemented strategies to improve team performance in the past.
✨Emphasize Continuous Improvement
Talk about your experience in developing training programs and conducting evaluations. Share how you’ve contributed to ongoing training initiatives that enhance product knowledge and service excellence within your team.
