At a Glance
- Tasks: Manage customer queries and coordinate appointments in a fast-paced environment.
- Company: Join a dynamic team focused on delivering excellent customer service.
- Benefits: Earn £15.00 per hour with opportunities for growth and development.
- Other info: Office-based role with a supportive team atmosphere.
- Why this job: Make a real difference by helping customers and resolving their issues.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 30000 - 30000 € per year.
Office Based - 5 days a week
£15.00 per hour
ASAP Start - Temporary ongoing
Based in Staines
We are currently recruiting for an experienced and organised Customer Service Coordinator to join a busy and fast-paced customer service team. This is a fantastic opportunity for someone with strong administration and coordination experience who thrives in a customer-focused environment.
The Role
As a Customer Service Coordinator, you will be responsible for managing customer queries and remedial cases from initial logging through to completion. You'll coordinate appointments, liaise with internal teams and contractors, maintain accurate records, and ensure all issues are resolved efficiently and professionally.
This role will involve regular use of Salesforce and other internal systems, alongside supporting the wider team with administration, inbox management, and incoming customer calls.
Key Responsibilities
- Log, monitor, and manage customer cases through to resolution
- Coordinate appointments
- Track progress and maintain accurate records and spreadsheets
- Support inspections administration and reporting processes
- Assist with incoming customer calls and shared inbox management
- Ensure excellent customer service is delivered at all times
- Use Salesforce and internal systems to manage workloads effectively
Skills & Experience Required
Previous experience using ...
Customer Service Coordinator employer: Huntress - Bracknell
Join a dynamic and supportive team as a Customer Service Coordinator in Staines, where your contributions will be valued and recognised. We offer a collaborative work culture that prioritises employee growth, providing opportunities for skill development and career advancement. Enjoy the benefits of working in a fast-paced environment with a focus on customer satisfaction, all while being part of a company that truly cares about its employees' well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills, especially in customer service and administration, can benefit their team.
✨Tip Number 3
When you get the chance to ask questions at the end of your interview, make them count! Ask about the team dynamics or how they measure success in the Customer Service Coordinator role. It shows you're thinking ahead and are keen to contribute.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can set you apart from other candidates. Plus, it’s a great way to remind them of your enthusiasm for the role.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administration. We want to see how your skills match the role of a Customer Service Coordinator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've handled customer queries or managed cases in the past.
Showcase Your Organisational Skills:As a Customer Service Coordinator, organisation is key. In your application, mention any tools or methods you use to stay organised, especially if you have experience with systems like Salesforce.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Huntress - Bracknell
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult customers and resolve conflicts, as this role is all about managing queries and ensuring satisfaction.
✨Familiarise Yourself with Salesforce
Since the job involves using Salesforce, it’s a good idea to get comfortable with the platform. If you have experience, be prepared to share specific examples of how you've used it in past roles to manage customer cases effectively.
✨Show Off Your Organisational Skills
This position requires strong organisational abilities. Think of examples from your previous jobs where you successfully coordinated tasks or managed multiple priorities. Highlighting these experiences will show that you can thrive in a fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
