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- Tasks: Join our team as a Customer Service Advisor, handling calls and emails while building relationships.
- Company: We are a dynamic company focused on delivering exceptional customer service.
- Benefits: Enjoy a competitive salary, supportive team environment, and opportunities for growth.
- Why this job: This role offers hands-on experience in customer relations and a chance to make a real impact.
- Qualifications: Must have strong communication skills and experience in a customer service setting.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 21500 - 23500 £ per year.
Our client are looking for an office-based Customer Service Advisor to join their team on a full-time basis. The successful candidate will be an experienced customer service professional with excellent communication skills who is able to facilitate and build ongoing relationships with consumers. You will support consumers through proactive outbound phone and email activity whilst taking inbound calls relating to their products as well as supporting the Customer Service Manager.
Location: Winnersh
Estimated Salary: £25,000 - £27,000 per annum
Responsibilities will include, but are not limited to:
- Setting up new customers on the system.
- Making outbound calls and logging customer interactions with Salesforce.
- Answering inbound calls and emails.
- Obtaining and maintaining knowledge of the product ranges.
- Promoting products and educating customers on new features where necessary.
- Developing key relationships with various external and internal stakeholders.
- Ensure compliance with Data Protection requirements (GDPR), maintaining the database and obtaining written/verbal consent for permission to contact.
- Support the Customer Service Manager with other tasks as required.
What we are looking for:
- Strong communication and telephony skills with flexibility to adapt style on an individual basis.
- Experienced in a customer service environment.
- Ability to work to daily deadlines and multi-tasking capability.
- Excellent listening skills.
- Ability to manage a large workload under pressure.
- Ability to use initiative and prioritise activities.
- Proficient use in Microsoft Office & Experience with CRM systems (Salesforce or SAP preferable).
- Enthusiastic and reliable team player.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Locations
Customer Service Advisor employer: Huntress - Bracknell
Contact Detail:
Huntress - Bracknell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Salesforce, as it's a key tool for logging customer interactions. Consider taking a quick online course or tutorial to brush up on your skills, which will show your initiative and readiness to hit the ground running.
✨Tip Number 2
Practice your communication skills by engaging in mock phone calls with friends or family. This will help you become more comfortable with handling various customer scenarios and improve your ability to adapt your style to different individuals.
✨Tip Number 3
Research the company’s product range thoroughly. Being knowledgeable about their offerings will not only boost your confidence but also enable you to promote products effectively during your conversations with customers.
✨Tip Number 4
Showcase your ability to manage a large workload by preparing examples from your past experiences where you successfully multitasked under pressure. This will demonstrate your capability to handle the demands of the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. Use specific examples that demonstrate your ability to build relationships with customers and handle multiple tasks under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your familiarity with CRM systems like Salesforce and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your strong telephony skills and ability to adapt your communication style. Provide examples of how you've successfully managed workloads and met deadlines in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Huntress - Bracknell
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from your past experiences where you successfully resolved customer issues or built relationships.
✨Familiarise Yourself with the Products
Make sure to research the company's products before the interview. Being knowledgeable about what they offer will not only impress the interviewer but also show your enthusiasm for the role. Prepare to discuss how you would educate customers on new features.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle difficult situations. Think of specific scenarios from your previous roles where you managed customer complaints or multitasked effectively under pressure.
✨Demonstrate Your Team Spirit
Since the role requires collaboration with various stakeholders, be ready to share examples of how you've worked well in a team. Highlight your reliability and enthusiasm as a team player, which are essential traits for this position.
