At a Glance
- Tasks: Support customers with overdue accounts and manage recovery processes in a fast-paced environment.
- Company: Join a dynamic team focused on customer service and compliance.
- Benefits: Competitive salary up to £30,000 and opportunities for professional growth.
- Other info: Inclusive workplace that values diversity and offers career advancement.
- Why this job: Make a real difference by helping customers resolve their financial challenges.
- Qualifications: Experience in customer account management and strong communication skills required.
The predicted salary is between 30000 - 30000 £ per year.
We are seeking a proactive and detail-oriented Recoveries Administrator to join a busy and fast-paced operations team. This is an excellent opportunity for someone with strong customer service and account management experience who enjoys problem-solving and working in a target-driven environment.
In this role, you will be responsible for supporting customers with overdue accounts, managing recovery processes, and helping to achieve positive customer outcomes while ensuring compliance with internal procedures and regulatory standards.
Key Responsibilities- Contact customers primarily via telephone, but also email, and written correspondence regarding outstanding balances and overdue accounts.
- Negotiate payment arrangements and work with customers to reach suitable resolutions.
- Handle a high volume of inbound and outbound customer interactions professionally and efficiently.
- Monitor and manage outstanding recovery cases, ensuring actions are completed within agreed service levels.
- Escalate complex or high-risk cases to management with clear recommendations.
- Maintain accurate and up-to-date records across internal systems and databases.
- Liaise with third-party suppliers, agencies, and external partners where required.
- Support wider administrative tasks including payment allocations and account reconciliations.
- Ensure all activity is carried out in line with company procedures, FCA guidelines, and regulatory requirements.
- Contribute positively towards team objectives, recovery targets, and customer service standards.
- Previous experience within recoveries, collections, customer account management, or financial administration.
- Comfortable working in a fast-paced, target-driven environment.
- Strong communication skills with a professional and confident telephone manner.
- Excellent organisational skills and high attention to detail.
- Ability to prioritise workloads and manage multiple cases effectively.
- Competent using Microsoft Office applications including Outlook, Word, and Excel.
- Experience using internal systems, CRMs, or account management platforms.
- Ability to handle sensitive customer conversations with empathy and professionalism.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Recoveries Administrator in Bracknell employer: Huntress - Bracknell
At our Wokingham office, we pride ourselves on fostering a dynamic and inclusive work culture that values proactive problem-solving and customer service excellence. As a Recoveries Administrator, you will benefit from competitive salary packages, ongoing professional development opportunities, and a supportive team environment that encourages collaboration and achievement of recovery targets. Join us to make a meaningful impact while enjoying the advantages of working in a vibrant location with a commitment to employee growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Recoveries Administrator in Bracknell
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling a lot of customer interactions, role-play with a friend or family member to get comfortable negotiating and resolving issues on the spot.
✨Tip Number 3
Be proactive during interviews! Prepare questions that demonstrate your understanding of the role and the challenges they face. This shows you're not just looking for any job, but that you're ready to tackle their specific needs.
✨Tip Number 4
Apply through our website! We want to see your application directly, and it gives you a better chance to stand out. Plus, it’s super easy to navigate and keeps everything in one place.
We think you need these skills to ace Recoveries Administrator in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Recoveries Administrator role. Highlight your customer service and account management experience, and don’t forget to mention any problem-solving skills you have. We want to see how you can fit into our fast-paced team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled overdue accounts or resolved customer issues in the past. We love a good story that showcases your skills!
Showcase Your Attention to Detail:As a Recoveries Administrator, attention to detail is key. In your application, make sure to demonstrate how you've managed records or handled sensitive information accurately in previous roles. We’re looking for someone who can keep everything in check!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Huntress - Bracknell
✨Know Your Stuff
Before the interview, make sure you understand the role of a Recoveries Administrator inside out. Familiarise yourself with common recovery processes, customer service best practices, and any relevant regulations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your communication skills. Practice answering questions clearly and concisely, and think of examples where you've successfully handled difficult conversations or negotiated solutions. This will highlight your ability to manage sensitive situations professionally.
✨Be Detail-Oriented
Attention to detail is crucial for a Recoveries Administrator. During the interview, mention specific instances where your organisational skills made a difference in your previous roles. You could talk about how you managed multiple cases or maintained accurate records, which will show that you can handle the responsibilities of the job.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, recovery targets, or the company's approach to compliance. This not only shows your interest but also helps you assess if the company is the right fit for you.
