London – Technology Support Coordinator

Hunton Andrews Kurth LLP, an international law firm, is actively recruiting a Technology Support Coordinator in the London Office. This position coordinates the provision of IT support services to attorneys and staff, including the delivery and advancement of the firm’s technologies, application systems, best-practices, knowledge-bases, and educational opportunities. Responsible for the delivery of training, coaching, business process engineering, and problem solving as necessary. Promotes and adheres to firm security protocols and best practices.

Responsibilities And Accountabilities:

• Participates in and supports Firm IT initiatives by establishing excellent working relationships with lawyers and staff.
• Helps them acquire/maintain the skills necessary to optimize their utilization of firm technology.
• Employs firm best-practices to achieve a higher level of performance for routine tasks, thereby enhancing client service.
• Maintains a high-level of competency utilizing the firm’s applications (Microsoft Office, iManage DMS, etc.), technologies (workstations, remote access, mobile devices, printers, phones, etc.), policies, procedures, best-practices, and knowledge-bases to provide guidance and support as needed.
• Utilizes the Firm’s service management system to report technology/system issues, respond to escalations, track resolutions, and identify trends and opportunities for additional training, coaching, and/or system enhancements.
• Promotes effective communications with other Firm IT personnel to ensure local office needs, problems, and opportunities are properly represented and responded to in a complete and timely manner.

Qualifications:

• Education: A-levels or equivalent required. Degree preferred.
• Experience: Minimum of three years’ job related experience required, including internships, preferably in a law firm, professional services, or other client relationship-based organization. Proficiency in Microsoft Office required.
• Other Qualifications: Compliance with Firm in-office policy required. Ability to generate a large volume of work and be capable of making sound decisions in the absence of clear instructions. Exceptional written and verbal communication and listening skills. Accurate typing, word processing skills and ability to pay strict attention to detail. Spelling, punctuation and use of grammar must be of high quality. Must have strong organizational skills. Ability to work well under pressure, patience, diplomacy, high stress tolerance, ability to prioritize workload and adapt to changing conditions. Visual acuity needed for transcription, extensive reading and moderate or advanced keyboard usage. Ability to sit or stand for extended periods of time. Ability to receive and convey detailed information through both written and oral communications. Ability to lift, carry, reach, stoop or bend, at times repetitively, for tasks involving filing or movement of files/supplies weighing up to 5-10 pounds. Essential competency processes include language ability, reasoning and memory. Ability to maintain flexibility regarding work assignments to work overtime on short notice required. Ability to work in a cooperative manner as a member of a team.

To perform this job successfully, the incumbent must possess the abilities or aptitudes to proficiently perform each of the responsibilities and accountabilities described above, with or without reasonable accommodation.