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- Tasks: Lead IT support services and enhance customer experience across partner councils.
- Company: Local government organisation dedicated to improving community services.
- Benefits: Hybrid working options, competitive salary, and a focus on professional development.
- Why this job: Make a real difference in local communities by improving IT service management.
- Qualifications: Extensive IT experience with a strong focus on customer support best practices.
- Other info: Join a supportive team committed to fostering a customer-first culture.
The predicted salary is between 48000 - 72000 £ per year.
A local government organization in the United Kingdom is seeking an experienced ICT Senior Manager for Customer Experience. This role will focus on improving IT Service Management across partner councils by fostering a customer-first culture and leading IT support services.
The ideal candidate should possess extensive IT experience, particularly in customer support aligned to industry best practices. The position allows for hybrid working, requiring the candidate to work on-site while also embracing remote work options.
Senior ICT Leader, Customer Experience & Service Delivery employer: Huntingdonshire District Council
Contact Detail:
Huntingdonshire District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ICT Leader, Customer Experience & Service Delivery
✨Tip Number 1
Network like a pro! Reach out to your connections in the local government or ICT sectors. A friendly chat can lead to insider info about job openings and even recommendations that could give you the edge.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your past successes in customer experience and IT service management. This will help us see how you can bring value to our team.
✨Tip Number 3
Ace the interview! Research common questions for senior ICT roles and practice your responses. We want to hear how you’ve fostered a customer-first culture and led successful IT support services.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team and making a difference in customer experience.
We think you need these skills to ace Senior ICT Leader, Customer Experience & Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive IT experience and customer support skills. We want to see how your background aligns with the role of Senior ICT Leader, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving IT Service Management and how you can foster a customer-first culture. We love seeing genuine enthusiasm for the role.
Showcase Your Leadership Skills: As a Senior Manager, we’re looking for someone who can lead and inspire teams. Highlight any previous leadership roles or projects where you’ve successfully driven change in customer experience and service delivery.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Huntingdonshire District Council
✨Know Your Stuff
Make sure you brush up on your IT Service Management knowledge and customer support best practices. Be ready to discuss specific examples from your past experience that demonstrate your ability to lead and improve service delivery.
✨Showcase Your Leadership Skills
As a Senior ICT Leader, you'll need to show how you've successfully fostered a customer-first culture in previous roles. Prepare anecdotes that highlight your leadership style and how you've motivated teams to enhance customer experience.
✨Embrace the Hybrid Model
Since this role allows for hybrid working, be prepared to discuss how you manage remote teams effectively. Share strategies you've used to maintain communication and productivity, ensuring that everyone feels included and valued, whether they're on-site or working remotely.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the organisation's current IT challenges and their vision for customer experience. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
