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For Companies At a Glance
- Tasks: Assist customers with Council Tax and Benefits queries via phone and email.
- Company: Join a supportive team at Huntingdonshire District Council.
- Benefits: Gain valuable experience, receive full training, and make a real difference.
- Other info: Enjoy a dynamic role with opportunities for personal growth.
- Why this job: Be the friendly face helping your community navigate important services.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 28000 £ per year.
About the Role
Join us as a Support Officer in our Revenues and Benefits team, where you will be a key point of contact for customers needing help with Council Tax and Benefits. As a Support Officer, you’ll be a friendly and knowledgeable first point of contact for customers who need help with Council Tax and Benefits. You’ll spend much of your time speaking with customers by phone and email, answering questions, guiding them through applications, and helping them understand the support available to them. Alongside this, you’ll make sure customer information is accurately recorded by scanning, indexing and updating documents and managing system uploads. You will work closely with your colleagues to keep cases moving smoothly and to provide a reliable, high‑quality service. This is a varied and rewarding role where what you do each day genuinely makes a difference to the people who live and work in our district.
Qualifications
- You’re a people‑person who enjoys helping others and takes pride in delivering great customer service.
- You communicate clearly and warmly, both on the phone and in writing, and you stay calm and patient when conversations are challenging.
- You’re comfortable using IT systems, enjoy being organised, and pay close attention to detail even when things are busy.
- You’re adaptable, keen to learn, and confident using your judgement to resolve issues.
- Experience in a customer‑facing role is essential, and while knowledge of Council Tax or Benefits would be helpful, full training will be provided.
- Most importantly, you’re a team player who shares our values and wants to make a positive impact.
Other Requirements
- This post is subject to a satisfactory DBS check.
- An offer of employment is conditional upon having the right to work in the UK.
- Huntingdonshire District Council does not hold a Sponsorship Licence and is unable to provide a Certificate of Sponsorship (CoS) or take over sponsorship for any role.
Disability Confident
Huntingdonshire District Council is a Disability Confident employer and will generally offer an interview to any applicant who declares they have a disability and meets the minimum criteria for the job as defined by the employer.
Support Officer in Huntingdon employer: Huntingdonshire District Council
Contact Detail:
Huntingdonshire District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Officer in Huntingdon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Huntingdonshire District Council. Understand their values and how they support the community. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your customer service skills and adaptability, as these are key for the Support Officer role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've helped customers in the past. Whether it was resolving an issue or guiding someone through a process, make sure to illustrate your friendly and patient approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the role and helps keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Support Officer in Huntingdon
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've helped others and delivered great service, so share specific examples that showcase your friendly and knowledgeable approach.
Communicate Clearly: Since you'll be a key point of contact for customers, it's important to demonstrate your clear and warm communication style. Use straightforward language in your application and make sure to proofread for clarity and professionalism.
Be Organised and Detail-Oriented: We love candidates who pay attention to detail! Mention any experience you have with managing information or using IT systems. Show us how you stay organised, especially when things get busy, as this will be crucial in the role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Huntingdonshire District Council
✨Know Your Stuff
Before the interview, brush up on Council Tax and Benefits basics. Familiarise yourself with common questions customers might ask and think about how you would respond. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your People Skills
As a Support Officer, you'll be interacting with customers regularly. Prepare examples of how you've successfully handled challenging conversations in the past. Highlight your ability to stay calm and patient, as this is crucial for the role.
✨Demonstrate Your Organisational Skills
Since the job involves managing customer information and keeping cases moving smoothly, be ready to discuss how you stay organised. Share specific strategies or tools you use to manage your workload effectively, especially during busy times.
✨Be a Team Player
Emphasise your teamwork skills during the interview. Think of examples where you've collaborated with colleagues to achieve a common goal. This will resonate well, as the role requires working closely with others to provide high-quality service.