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- Tasks: Lead IT support services and enhance customer experience across partner councils.
- Company: Local government organisation dedicated to improving community services.
- Benefits: Hybrid working options, competitive salary, and a focus on professional development.
- Why this job: Make a real difference in local communities by improving IT service management.
- Qualifications: Extensive IT experience with a strong focus on customer support best practices.
- Other info: Join a supportive team committed to fostering a customer-first culture.
The predicted salary is between 48000 - 72000 £ per year.
A local government organization in the United Kingdom is seeking an experienced ICT Senior Manager for Customer Experience. This role will focus on improving IT Service Management across partner councils by fostering a customer-first culture and leading IT support services.
The ideal candidate should possess extensive IT experience, particularly in customer support aligned to industry best practices. The position allows for hybrid working, requiring the candidate to work on-site while also embracing remote work options.
Senior ICT Leader, Customer Experience & Service Delivery in Huntingdon employer: Huntingdonshire District Council
Contact Detail:
Huntingdonshire District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ICT Leader, Customer Experience & Service Delivery in Huntingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the local government or ICT sectors. A friendly chat can lead to insider info about job openings and even recommendations that could give you the edge.
✨Tip Number 2
Showcase your customer-first mindset! During interviews, share specific examples of how you've improved customer experience in previous roles. This will demonstrate that you’re not just about tech, but also about people.
✨Tip Number 3
Prepare for hybrid work discussions! Be ready to talk about how you manage your time and productivity when working remotely. Highlight any tools or strategies you use to stay connected with your team and maintain service delivery.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it’s the best way to ensure your CV lands in the right hands.
We think you need these skills to ace Senior ICT Leader, Customer Experience & Service Delivery in Huntingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive IT experience and customer support skills. We want to see how you've fostered a customer-first culture in your previous roles, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior ICT Leader role. Share your vision for improving IT Service Management and how you plan to lead IT support services effectively.
Showcase Relevant Achievements: When filling out your application, be sure to include specific achievements that align with industry best practices. We love seeing quantifiable results, so if you’ve improved customer satisfaction or streamlined processes, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, you’ll get to see more about our company culture!
How to prepare for a job interview at Huntingdonshire District Council
✨Know Your Stuff
Make sure you brush up on your IT Service Management knowledge and customer support best practices. Be ready to discuss specific examples from your past experience that demonstrate how you've improved service delivery and fostered a customer-first culture.
✨Showcase Your Leadership Skills
As a Senior ICT Leader, you'll need to show that you can lead teams effectively. Prepare to talk about your leadership style and provide examples of how you've successfully managed teams in the past, especially in a hybrid working environment.
✨Understand the Organisation's Needs
Research the local government organisation and its partner councils. Understand their current challenges in IT service management and think about how you can contribute to solving these issues. Tailor your answers to show that you're aligned with their goals.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your genuine interest in the role and helps you gauge if the organisation is the right fit for you. Consider asking about their vision for customer experience or how they measure success in IT service delivery.
