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- Tasks: Join our Recovery team to manage Council Tax and business rates effectively.
- Company: Huntingdonshire District Council, dedicated to serving our vibrant communities.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Strong customer service skills and ability to work under pressure.
- Other info: Be part of an innovative team focused on improving community wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
Huntingdonshire District Council (HDC) is passionate about providing high-quality services to our communities, residents and businesses. This means we must employ and retain the most talented and dedicated people. Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking local authority whose residents are at the heart of our decision-making. At HDC we want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising), all of which support our ultimate purpose of putting our customers first.
There has never been a better time to join HDC. We have ambitious plans to improve the quality of life and wellbeing for our residents by creating a better Huntingdonshire for future generations – come help us realise our goals.
About the role: We are looking for a Recovery Officer to work in our busy Recovery team, dealing with the collection, management and recovery of Council Tax and business rates. You'll be a highly motivated individual who:
- has excellent customer service skills to answer and deal with face-to-face enquiries from customers, as well as responding to telephone and written enquiries
- is a committed team player who can work on their own initiative to complete tasks and achieve targets
- can work under pressure to tight deadlines
- has experience of dealing with customer accounts.
An offer of employment is conditional upon having the right to work in the UK. HDC does not hold a Sponsorship Licence and is unable to provide a Certificate of Sponsorship (CoS) or take over sponsorship for any role.
Recovery Officer in Huntingdon employer: Huntingdonshire District Council
Contact Detail:
Huntingdonshire District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Officer in Huntingdon
✨Tip Number 1
Get to know the company! Research Huntingdonshire District Council and their icare values. When you understand what they stand for, you can tailor your approach and show how you embody those values in your interactions.
✨Tip Number 2
Practice your customer service skills! Since the role involves face-to-face enquiries, consider role-playing scenarios with a friend or family member. This will help you feel more confident and prepared when it comes to handling real-life situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees of HDC on LinkedIn. Ask them about their experiences and any tips they might have for standing out during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the HDC team and contributing to a better Huntingdonshire.
We think you need these skills to ace Recovery Officer in Huntingdon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing high-quality services and making a difference in our communities.
Tailor Your Application: Make sure to customise your application to highlight your skills and experiences that align with the Recovery Officer role. Mention specific examples of your customer service skills and how you've successfully managed accounts in the past.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Huntingdonshire District Council
✨Know Your Values
Familiarise yourself with HDC's icare values: Inspiring, Collaborative, Accountable, Respectful, and Enterprising. Think of examples from your past experiences that demonstrate how you embody these values, as they are crucial for the role of a Recovery Officer.
✨Customer Service Focus
Prepare to discuss your customer service skills in detail. Be ready to share specific instances where you've successfully handled face-to-face enquiries or resolved issues over the phone. Highlight your ability to remain calm under pressure and meet tight deadlines.
✨Team Player with Initiative
Showcase your ability to work both collaboratively and independently. Think of examples where you've contributed to a team goal while also taking the initiative on individual tasks. This will demonstrate your versatility and commitment to achieving targets.
✨Research the Role and Council
Do your homework on Huntingdonshire District Council and the Recovery Officer role. Understand the challenges they face in collecting Council Tax and business rates, and be prepared to discuss how you can contribute to their ambitious plans for improving community wellbeing.
