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- Tasks: Provide second line technical support and manage ICT services for a local government council.
- Company: Join a dynamic local government team making a difference in the community.
- Benefits: Hybrid work options, flexible hours, and opportunities for professional growth.
- Why this job: Support 1800 staff while enhancing your IT skills in a collaborative environment.
- Qualifications: Knowledge of Service Desk software and current Microsoft Operating Systems required.
- Other info: Full UK driving license needed; participate in Out of Hours support when necessary.
The predicted salary is between 30000 - 42000 £ per year.
A local government council in the UK seeks a Desktop Analyst to provide second line technical support and manage ICT services for its partners. The role requires being part of a dynamic team, managing expectations, and supporting around 1800 staff.
Ideal candidates should have knowledge of:
- Service Desk software
- Current Microsoft Operating Systems
- IT infrastructure management
A full UK driving license is necessary. The position offers opportunities to work from home and participate in Out of Hours support when needed.
Desktop Analyst - ITIL 2nd Line Support | Hybrid Work in Huntingdon employer: Huntingdonshire District Council
Contact Detail:
Huntingdonshire District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Analyst - ITIL 2nd Line Support | Hybrid Work in Huntingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in local government or have experience with desktop support. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge and Service Desk software. We recommend practising common interview questions related to second line support so you can showcase your skills confidently.
✨Tip Number 3
Don’t forget to highlight your experience with Microsoft Operating Systems during interviews. We want to see how you’ve tackled challenges in the past and how you can bring that expertise to our team.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Desktop Analyst - ITIL 2nd Line Support | Hybrid Work in Huntingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Service Desk software and Microsoft Operating Systems. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team and how you can support our 1800 staff. Keep it engaging and personal – we love a bit of personality!
Showcase Your Team Spirit: Since this role is all about being part of a dynamic team, make sure to mention any previous teamwork experiences. We’re looking for candidates who can manage expectations and collaborate effectively with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Huntingdonshire District Council
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Service Desk software and current Microsoft Operating Systems. Be ready to discuss how you've used these tools in past roles, as this will show your technical expertise and readiness for the Desktop Analyst position.
✨Showcase Your Team Spirit
Since you'll be part of a dynamic team, it's crucial to demonstrate your ability to work collaboratively. Prepare examples of how you've successfully managed expectations and supported colleagues in previous jobs, especially in high-pressure situations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of specific scenarios where you've provided second line support or managed ICT services. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Highlight Your Flexibility
With opportunities for hybrid work and Out of Hours support, it's important to convey your flexibility. Be prepared to discuss your availability and willingness to adapt to different working conditions, which will show that you're committed to supporting the council's needs.
