Council Tax Team Leader in Huntingdon

Huntingdonshire District Council (HDC) is passionate about providing high-quality services to our communities, residents and businesses. This means we must employ and retain the most talented and dedicated people. Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking local authority whose residents are at the heart of our decision-making.

At HDC we want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising), all of which support our ultimate purpose of putting our customers first. As local government continues to evolve, Huntingdonshire District Council is preparing for an exciting period of change through Local Government Reorganisation. While organisational structures may change in the coming years, our commitment to delivering excellent services for our communities remains unchanged.

Joining HDC now gives you a unique opportunity to make a meaningful impact today whilst helping to shape the future of local government across our area. We are looking for people who are motivated by public service, embrace innovation, and want to play a part in building the organisation of tomorrow.

Job details: Lead a vital service. Inspire a high-performing team. Make a difference to your community.

We are looking for an experienced and motivated Council Tax professional to join our Revenue and Benefits Service as a Council Tax Team Leader. This is an exciting opportunity to lead a dedicated team responsible for delivering an essential front-line service, ensuring residents receive an efficient, accurate and supportive experience while helping the Council maximise income collection and meet its statutory responsibilities.

As a key leader within the service, you will play an important role in driving performance, supporting colleagues and shaping the future delivery of Council Tax operations. If you are passionate about customer service, enjoy developing people and thrive in a fast-paced environment.

About the role: As Council Tax Team Leader, you will lead and manage the operational delivery of the Council Tax service, ensuring the accurate and timely administration of accounts, billing, discounts, exemptions, reliefs, write-offs and associated processes. You will oversee day-to-day service delivery, ensuring that legislation, policies and performance standards are consistently met while maintaining a strong focus on customer experience.

You will work closely with colleagues across Revenues and Benefits and other Council services to deliver an integrated approach to local taxation. The role involves managing complaints and appeals, producing management information and performance reports, applying delegated powers where appropriate and supporting the implementation of legislative and procedural changes. You will also play a leading role in continuous improvement initiatives, helping to modernise services and ensure the team is well positioned to respond to future challenges and opportunities.

Alongside operational responsibilities, you will provide leadership, coaching and support to your team, creating a positive culture that encourages accountability, wellbeing, development and high performance.

About you: You will have significant experience working within a Council Tax service and a proven track record of leading and developing teams in a complex customer-focused environment. You will possess a strong understanding of Council Tax legislation and administration, together with the ability to interpret and apply regulations accurately and confidently.

A natural leader, you will be skilled at motivating others, managing performance and building positive working relationships with colleagues, customers and stakeholders. You will be confident making decisions, analysing information and resolving issues, even when faced with competing priorities and challenging situations.

We are looking for someone who combines strong technical expertise with excellent communication skills, a commitment to service excellence and a passion for continuous improvement. You will be innovative, resilient and adaptable, with the drive to deliver outstanding outcomes for both customers and the organisation.

This role is subject to a satisfactory DBS check. An offer of employment is conditional upon having the right to work in the UK. HDC does not hold a Sponsorship Licence and is unable to provide a Certificate of Sponsorship (CoS) or take over sponsorship for any role.

The closing date is 9am 14 August 2026 and interviews will be held the week commencing 31 August.

We recognise that some candidates may choose to use AI tools to support their application. While we welcome the use of technology to help present your experience and achievements, we ask that the content of your application remains an accurate reflection of your own skills, knowledge and experience. In particular, we encourage candidates to demonstrate how they meet the criteria for the role by providing specific examples from their own experience. This helps us to better assess your suitability for the position.

For many of our roles, our hybrid work model enables employees to work remotely while allowing for in-office collaboration opportunities across the district, with an expectation of being in the office at least two days a week. However, please note that some positions may require a more consistent presence in the office due to the nature of the work.

Working for the council: As an employer who values diversity of thought, we seek to employ candidates from a range of backgrounds in order to make our organisation more innovative. We are seeking candidates who are looking for their next career opportunity and are supportive employers, enabling our staff to work in an environment that produces high standards of work in an employee-led environment.

Equality, diversity and inclusion are at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community and we offer a range of benefits, including flexitime, to encourage a work-life balance.