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- Tasks: Manage Council Tax and business rates recovery while providing top-notch customer service.
- Company: Local authority in Hartford with a focus on community support.
- Benefits: Hybrid working model for flexibility and work-life balance.
- Why this job: Join a dynamic team and make a difference in your community.
- Qualifications: Experience with customer accounts and strong communication skills.
- Other info: Great opportunity for personal growth and career development.
The predicted salary is between 30000 - 42000 £ per year.
A local authority is seeking a Recovery Officer to join their team in Hartford. The ideal candidate will provide excellent customer service, manage Council Tax and business rates recovery, and demonstrate experience with customer accounts.
Successful applicants will work in a dynamic environment, providing support for face-to-face and telephone inquiries. The role includes a hybrid working model, encouraging collaboration while allowing for flexibility in working arrangements.
Recovery Officer: Council Tax & Rates (Hybrid) in Hartford employer: Huntingdonshire District Council
Contact Detail:
Huntingdonshire District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Officer: Council Tax & Rates (Hybrid) in Hartford
✨Tip Number 1
Network like a pro! Reach out to people in the local authority or similar roles on LinkedIn. A friendly chat can give us insights into the role and might even lead to a referral!
✨Tip Number 2
Prepare for those face-to-face and phone interviews! Brush up on your customer service skills and think of examples where you've successfully managed accounts. We want to show them we’re the best fit for their dynamic environment.
✨Tip Number 3
Don’t forget to research the council’s values and recent projects! This will help us tailor our conversations and show that we’re genuinely interested in contributing to their goals.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we can keep track of your progress and provide tips along the way to help you land that Recovery Officer role.
We think you need these skills to ace Recovery Officer: Council Tax & Rates (Hybrid) in Hartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with customer accounts and recovery processes. We want to see how your skills align with the role of Recovery Officer, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the team in Hartford. Share specific examples of how you've provided excellent customer service in the past.
Showcase Your Communication Skills: Since this role involves face-to-face and telephone inquiries, we need to see your communication prowess. Highlight any experiences where you’ve successfully managed customer interactions or resolved issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Huntingdonshire District Council
✨Know Your Stuff
Make sure you brush up on the specifics of Council Tax and business rates recovery. Familiarise yourself with the local authority's policies and procedures, as well as any recent changes in legislation. This will show that you're not just interested in the role but also committed to understanding the nuances of the job.
✨Customer Service is Key
Since the role involves providing excellent customer service, prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Think about how you can demonstrate your ability to stay calm under pressure and provide solutions effectively.
✨Embrace the Hybrid Model
With a hybrid working model in place, be ready to discuss how you can balance remote work with in-office collaboration. Share your thoughts on how you can maintain communication and teamwork while working flexibly. This shows that you’re adaptable and understand the importance of both environments.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the team dynamics, the challenges they face in recovery, or how success is measured in this role. Asking questions not only shows your interest but also helps you gauge if the position is the right fit for you.
