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For Companies At a Glance
- Tasks: Join our team to provide hands-on IT support and resolve technical queries.
- Company: 3C ICT, a collaborative IT service for local councils.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing your IT skills.
- Qualifications: Knowledge of Microsoft systems and IT support qualifications preferred.
- Other info: Dynamic team environment with potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Overview
3CICT have an ideal opportunity for an enthusiastic IT professional looking for the next exciting challenge as a Desktop analyst.
3C ICT is our shared IT service between Cambridge City Council, Huntingdonshire District Council and South Cambridgeshire District Council. The shared service was established in April 2016 to provide a more efficient way of delivering ICT services across the three partner councils and has now matured into a reliable and efficient operation.
Our team of 80+ staff provide a range of services from digital development and integration to server management and maintenance as well as standard desktop and business application support. On a day‑to‑day basis, we manage and deliver all the IT systems and services needed by our partners and customers. We are a modern IT Operation utilising Office 365, Microsoft Azure, DevOps and other up to date applications.
Our vision is to help our Council partners standardise, automate, integrate and optimise their IT systems to help them gain the best possible business benefit from their investment whilst maintaining the strictest standards of security, privacy and flexibility. This approach also helps them realise the combined economies of scale of working in a local government partnership.
Ultimately our work improves outcomes for local residents and businesses giving our staff the opportunity to feel that they are contributing to the local area in a positive way and supporting those most at need through difficult times.
Purpose of the role
The purpose of the role will be to be a participating member of the second line Service Desk team responsible for operating the Desktop support function within the ICT Shared Service providing ICT services to our three partner Councils. To support the Desktop Analyst Team Leader(s) in the development and delivery of the ICT Service Plan and Service Improvement planning. To provide ITIL second line Service Desk technical support to the user base of the three partner Councils (c.1800 staff) and to support Democratic Services Teams with assisting their elected Members with ICT issues. To provide technical input and active participation in project work delivery (as required).
About the role
As Desktop Analyst, you will play an important role in delivering an ITIL ® 2nd line desktop support function to our customers across these partner sites. In this role you will be responsible for providing hands on technical support to analyse and resolve a wide range of ICT technical queries and issues, in a fast‑paced environment and measured against published Service Level Agreements. Due to the hands‑on nature of many of the tasks, it is expected that you will need to be physically present in one of our office locations comprising Pathfinder House Huntingdon, Mandela House Cambridge or South Cambs Hall Cambourne for the large part of the working week. However, there will also be the opportunity to work from home when appropriate, during project related work or whilst undertaking remote based learning.
About you
Working as part of a team of 6 Desktop Analysts and supported by two Team Leaders (1 x Technical and 1 x Operational) you will need to effectively manage your assigned workload whilst also managing our customers’ expectations and ensuring an excellent standard of customer service is always delivered.
You will be required to work 37 hours per week (Monday to Friday – excluding Bank Holidays) covering standard office hours 08:00 -17:30. As an employee of Huntingdonshire District Council you will also be eligible to participate in the Council’s Flex‑time scheme.
You should also ideally have the following:
- Knowledge of leading Service Desk call logging software
- Knowledge of current Microsoft Operating Systems
- Good practical knowledge of ICT infrastructure management (Active Directory, Intune, SCCM etc)
- Excellent knowledge of computingli>
- NVQ Level 4 or above in IT>
- Obtained or studying towards an IT support qualification (MCSE, CompTIA etc)
- Baseline DBS personal security check will be completed.
- Full UK Drivers licence and access to a vehicle to enable travel between sites.
An offer of employment is conditional upon having the right to work in the UK. Huntingdonshire District Council does not hold a Sponsorship Licence and are unable to provide a Certificate of Sponsorship (CoS) or take over Sponsorship for any role.
Please note:
- Travel may also be required between the primary sites listed above for which additional out of pocket travel expenses are claimable.
- This position may also require you to participate in Out of Hours support for one of the authority’s critical business systems *. This support is based on a 1 in 3 week rotation covering:
Mon-Fri 18:00 – 20:00, Sat 08:00-20:00, Sun 08:00-10:00
We want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising) all of which support our ultimate purpose of putting our customers first.
How to apply
Does this sound like the opportunity for you? If so, we’d love to hear from you. You can apply by either completing an application form or submitting your CV along with a covering letter outlining your suitability for the role to
Should you have any additional questions regarding applying or would like to talk to someone about the role, please contact our Recruitment Team
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Desktop Analyst employer: Huntingdonshire District Council
Contact Detail:
Huntingdonshire District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Desktop Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for IT support roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. It’ll help you shine when discussing your experience.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, be ready to discuss them in detail. Bring examples of how you've tackled technical issues or improved processes. This will demonstrate your hands-on expertise as a Desktop Analyst.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get that application in and let’s get you on board!
We think you need these skills to ace Desktop Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Analyst role. Highlight relevant experience with IT support, especially any hands-on technical skills you have. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this opportunity and how you can contribute to our team. Be sure to mention your understanding of ITIL and customer service excellence.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical skills in your application. Mention your knowledge of Microsoft Operating Systems, Active Directory, and any relevant qualifications like MCSE or CompTIA. We love seeing that passion for tech!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Huntingdonshire District Council
✨Know Your Tech Inside Out
As a Desktop Analyst, you'll need to be familiar with current Microsoft Operating Systems and ICT infrastructure management tools like Active Directory and SCCM. Brush up on these technologies before your interview, and be ready to discuss how you've used them in past roles.
✨Showcase Your Customer Service Skills
This role involves providing excellent customer service to around 1,800 staff members. Prepare examples of how you've handled difficult technical queries or provided support in a fast-paced environment. Highlight your ability to manage expectations and deliver solutions effectively.
✨Familiarise Yourself with ITIL Practices
Since the position requires ITIL second line Service Desk support, it’s crucial to understand ITIL principles. Be prepared to discuss how you’ve applied ITIL practices in previous roles, especially in terms of service delivery and improvement.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common desktop issues you’ve encountered and how you resolved them. Practising these scenarios will help you articulate your thought process during the interview.
