Customer Care Coordinator

Are you a talented Customer Care Coordinator who prides themselves on delivering exceptional customer service? As a Coordinator, you’ll be dealing with calls and emails from homeowners regarding defects that have arisen during the 2-year warranty period and take the required action to get these rectified in an efficient, accurate and timely manner. You’ll arrange appointments for Customer Care Operatives and Managers to attend and liaise with Contractors, Suppliers and Site Managers where necessary. Whilst this role is office based, you’ll be site based one morning a week therefore, strong face to face customer service skills are essential. You don’t have to work in the new homes sector; you could be performing a similar role for a Contractor or Housing Association. What you will be is self-motived, pro-active and result driven with strong communication skills, a keen eye for detail and the ability to work on multiple cases at any one time. Additionally, you’ll be computer literate with a good knowledge of Microsoft Word, Excel and Outlook and have experience of working with in-house databases. To excel in this role, you need to be able to put yourself in the homeowners’ shoes and treat them as you would want to be treated, monitoring the progress, and keeping them updated at every stage. If you think you have the skills required to be a top performing Coordinator and experience of working in a fast paced and busy enviro...