At a Glance
- Tasks: Deliver exceptional customer service by managing calls and emails from homeowners.
- Company: Join a dynamic team focused on customer satisfaction in the housing sector.
- Benefits: Competitive salary, bonuses, and a supportive work environment.
- Other info: Enjoy a mix of office and site-based work with career growth opportunities.
- Why this job: Make a real difference by helping homeowners resolve issues efficiently.
- Qualifications: Strong communication skills and experience in customer service roles.
Are you a talented Customer Care Coordinator who prides themselves on delivering exceptional customer service? As a Coordinator, you’ll be dealing with calls and emails from homeowners regarding defects that have arisen during the 2-year warranty period and take the required action to get these rectified in an efficient, accurate and timely manner.
You’ll arrange appointments for Customer Care Operatives and Managers to attend and liaise with Contractors, Suppliers and Site Managers where necessary. Whilst this role is office based, you’ll be site based one morning a week therefore, strong face to face customer service skills are essential.
You don’t have to work in the new homes sector; you could be performing a similar role for a Contractor or Housing Association. What you will be is self-motivated, pro-active and result driven with strong communication skills, a keen eye for detail and the ability to work on multiple cases at any one time.
Additionally, you’ll be computer literate with a good knowledge of Microsoft Word, Excel and Outlook and have experience of working with in-house databases. To excel in this role, you need to be able to put yourself in the homeowners’ shoes and treat them as you would want to be treated, monitoring the progress, and keeping them updated at every stage.
If you think you have the skills required to be a top performing Coordinator and experience of working in a fast paced and busy environment this could be the new challenge you’re looking for where you’ll be rewarded with a competitive salary and bonuses that reflect your hard work and commitment.
Hours: Monday to Thursday 8.30 to 5.00 | Friday 8.30 to 4.30
Customer Care Coordinator employer: Hunterwell Recruitment Ltd
Join a dynamic team as a Customer Care Coordinator where your commitment to exceptional service is truly valued. Our supportive work culture fosters professional growth, offering you the chance to develop your skills while enjoying competitive salaries and performance bonuses. Located in a vibrant area, you'll benefit from a collaborative environment that prioritises employee well-being and satisfaction.
Contact Details:
Hunterwell Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Customer Care Coordinator role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable handling tricky customer scenarios.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Word, Excel, and Outlook, and be ready to demonstrate your proficiency during interviews. Maybe even prepare a quick presentation or report to showcase your abilities!
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure your application stands out by tailoring it to highlight your experience in customer care and your ability to juggle multiple cases efficiently.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant roles you've had. We want to see how you’ve dealt with similar situations, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Care Coordinator role. Share specific examples of how you’ve gone above and beyond for customers in the past.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your strong written skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hunterwell Recruitment Ltd
✨Know Your Customer Care Basics
Brush up on the fundamentals of customer care. Be ready to discuss your previous experiences and how you handled customer queries or complaints. Think about specific examples where you went above and beyond to ensure customer satisfaction.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. During the interview, demonstrate your ability to listen actively and respond thoughtfully. You might even want to prepare a few questions to ask the interviewer that show your interest in effective communication.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss scenarios where you've had to resolve issues efficiently. Think about times when you had to juggle multiple cases and how you prioritised tasks. This will show that you can handle the fast-paced environment they’re looking for.
✨Familiarise Yourself with Relevant Software
Since the role requires computer literacy, make sure you're comfortable discussing your experience with Microsoft Word, Excel, and Outlook. If you’ve used any in-house databases, be ready to talk about that too. Showing that you’re tech-savvy will give you an edge.
