At a Glance
- Tasks: Support logistics and administration while delivering top-notch customer service.
- Company: Join a friendly team in Burgess Hill with a supportive culture.
- Benefits: Enjoy a competitive salary, pension, and 20 days holiday plus Bank Holidays.
- Other info: Flexible hours and ad hoc overtime available in a dynamic environment.
- Why this job: Kickstart your career with full training and a chance to grow.
- Qualifications: PC literate; previous experience in customer service is a plus but not required.
The predicted salary is between 26500 - 27800 £ per year.
Location: Burgess Hill, West Sussex (outskirts)
Working Hours: Monday to Friday, 9:00am – 4:30pm – 35hr week
Salary: £23,132.20 per annum
Own transport essential due to rural location.
We are looking for an enthusiastic customer service team member to support logistics and administration tasks. Full training will be provided for those looking to develop a career within customer service and administration.
Key Responsibilities:- Providing prompt and effective communication with the Customer Service team.
- Maintaining clear and accurate communication with customers and colleagues.
- Processing customer enquiries and logistics administration.
- Liaising with transport and dispatch teams to ensure smooth deliveries.
- Updating systems and maintaining accurate records.
- Delivering a high level of customer service in a fast-paced environment.
- Supporting the wider team with administrative duties as required.
- PC literate, with working knowledge of Microsoft Outlook and Word.
- Good numeracy and literacy skills.
- Previous experience in logistics and/or customer service is advantageous but not essential.
- Self‑motivated with a positive attitude.
- Excellent telephone manner.
- Strong organisational skills and attention to detail.
- Ability to prioritise workloads and meet deadlines.
- Calm and professional under pressure.
- Good problem‑solving abilities.
- Flexible and proactive approach to work.
- Customer‑focused and service‑oriented.
- Comfortable working independently and as part of a team.
- Strong communication and interpersonal skills.
- Temporary to Permanent opportunity.
- Company pension.
- On‑site parking.
- 20 days holiday plus Bank Holidays.
- Ad hoc overtime available.
- Full training provided.
- Friendly and supportive team environment.
Customer Service & Administrator in Burgess Hill employer: Hunters Recruitment & Training Ltd
Join our dynamic team in Burgess Hill, where we prioritise a supportive work culture and offer full training to help you thrive in your customer service and administration career. With a focus on employee growth, we provide a friendly environment, competitive benefits including a company pension and generous holiday allowance, and the opportunity for overtime, making us an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
Hunters Recruitment & Training Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Administrator in Burgess Hill
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hunters Recruitment & Training Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hunters Recruitment & Training Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service & Administrator in Burgess Hill
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hunters Recruitment & Training Ltd.
How to prepare for a job interview at Hunters Recruitment & Training Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hunters Recruitment & Training Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hunters Recruitment & Training Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
