At a Glance
- Tasks: Handle customer complaints and ensure timely, fair resolutions.
- Company: Established service business in vibrant Brighton.
- Benefits: Competitive salary, career development, on-site gym, and birthday off.
- Other info: Join a supportive team with regular social events.
- Why this job: Make a real difference by resolving customer issues and improving service.
- Qualifications: Experience in complaints handling and strong communication skills.
Location: Brighton
Salary: £26,000-£30,000 DOE
Hours: Full-time, 35 hours per week
Hunters' client is a well-established service business based in central Brighton looking for an experienced Complaints Handler to join their busy team, taking ownership of customer complaints and ensuring every issue is resolved professionally and efficiently.
The role
As a Complaints Handler, you will investigate customer concerns, liaise with internal teams and engineers, and deliver fair, timely resolutions while maintaining a high standard of customer service.
Key responsibilities
- Manage customer complaints via phone, email and written correspondence.
- Investigate service issues, including repairs, appointments, workmanship and billing queries.
- Liaise with engineers and internal departments to establish facts and agree resolutions.
- Maintain accurate complaint records and provide clear written responses to customers.
- Identify recurring issues and provide feedback to support continuous service improvement.
About you
- Previous experience in a complaints handling or customer resolution role.
- Confident managing challenging conversations with professionalism and empathy.
- Strong communication, organisation and problem-solving skills.
- Able to investigate issues thoroughly and make fair, balanced decisions.
- Comfortable working in a fast-paced customer service environment.
Desirable experience
- Experience within repairs, engineering, facilities management or trade services.
- Knowledge of engineer scheduling or service-related disputes.
- Understanding of consumer rights and service level expectations.
- Experience working within a busy SME environment.
- Passion for delivering excellent customer outcomes.
What's on offer?
- £26,000-£30,000 DOE.
- Temporary to permanent opportunity.
- Excellent career development opportunities.
- On-site gym, birthday off and regular social events.
- Central Brighton office with a supportive team environment.
Complaints Handler in Hove employer: Hunters Recruitment and Training Ltd
Hunters Recruitment and Training Ltd is an excellent employer for Cable Assembly Technicians, offering a supportive work culture that prioritises craftsmanship and precision. With benefits like an early finish every Friday, 25 days of holiday, and continuous training opportunities, employees can thrive in a modern manufacturing facility located in Worthing, England, where their skills are valued and nurtured.
Contact Details:
Hunters Recruitment and Training Ltd Recruitment Team
