At a Glance
- Tasks: Handle customer complaints and ensure timely, fair resolutions.
- Company: Established service business in vibrant Brighton.
- Benefits: Salary up to £30,000, career development, gym access, and birthday off.
- Other info: Dynamic work environment with regular social events.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Experience in complaints handling and strong communication skills.
The predicted salary is between 26000 - 30000 £ per year.
Complaints Handler
Location
Brighton
Salary
Hours
Full-time, 35 hours per week
Hunters' client is a well-established service business based in central Brighton are looking for an experienced Complaints Handler to join their busy team, taking ownership of customer complaints and ensuring every issue is resolved professionally and efficiently.
Complaints Handler - The role
As a Complaints Handler, you will investigate customer concerns, liaise with internal teams and engineers, and deliver fair, timely resolutions while maintaining a high standard of customer service.
- Complaints Handler - Key responsibilities
- Manage customer complaints via phone, email and written correspondence.
- Investigate service issues, including repairs, appointments, workmanship and billing queries.
- Liaise with engineers and internal departments to establish facts and agree resolutions.
- Maintain accurate complaint records and provide clear written responses to customers.
- Identify recurring issues and provide feedback to support continuous service improvement.
- Complaints Handler - About you
- Previous experience in a complaints handling or customer resolution role.
- Confident managing challenging conversations with professionalism and empathy.
- Strong communication, organisation and problem-solving skills.
- Able to investigate issues thoroughly and make fair, balanced decisions.
- Comfortable working in a fast-paced customer service environment.
Desirable experience
- Experience within repairs, engineering, facilities management or trade services.
- Knowledge of engineer scheduling or service-related disputes.
- Understanding of consumer rights and service level expectations.
- Experience working within a busy SME environment.
- Passion for delivering excellent customer outcomes.
Complaints Handler - What\'s on offer?
- Temporary to permanent opportunity.
- Excellent career development opportunities.
- On-site gym, birthday off and regular social events.
- Central Brighton office with a supportive team environment.
- #J-18808-Ljbffr
Complaints Handler employer: Hunters Recruitment and Training Ltd
Hunters Recruitment and Training Ltd is an excellent employer for Cable Assembly Technicians, offering a supportive work culture that prioritises craftsmanship and precision. With benefits like an early finish every Friday, 25 days of holiday, and continuous training opportunities, employees can thrive in a modern manufacturing facility located in Worthing, England, where their skills are valued and nurtured.
Contact Details:
Hunters Recruitment and Training Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hunters Recruitment and Training Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hunters Recruitment and Training Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hunters Recruitment and Training Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hunters Recruitment and Training Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hunters Recruitment and Training Ltd!
How to prepare for a job interview at Hunters Recruitment and Training Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
