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- Tasks: Provide first-line technical support and resolve customer queries.
- Company: Innovative tech company focused on measurement and automation systems.
- Benefits: Competitive salary, private health cover, pension scheme, and half-day Fridays.
- Why this job: Join a collaborative team and grow your technical skills in a fast-paced environment.
- Qualifications: Technical qualification or hands-on experience in IT or electronics.
- Other info: Great career progression opportunities in a supportive engineering culture.
The predicted salary is between 25000 - 28000 £ per year.
Brighton £25,000-£28,000 + Benefits
4.5-day week: Mon-Thu 8:30-17:00 | Fri 8:30-12:30
Hunters' client, a respected and innovative technology company specialising in advanced computer-based measurement and automation systems, is looking for a proactive First Line Support Engineer. This is an exciting opportunity to join a collaborative engineering team, providing essential technical support while developing your career in a fast-growing, forward-thinking company. If you enjoy problem-solving, helping customers, and working hands-on with technology, this role is the perfect step to build your technical expertise and experience.
First Line Support Engineer - Duties- Provide first-line technical support to customers, sales, and configuration teams
- Handle product and application queries both pre- and post-sale
- Log, track, and resolve technical issues, escalating where necessary
- Manage product returns and repairs in line with ISO procedures
- Assist with product testing, compliance checks, and technical documentation
- Support internal training and knowledge sharing
- Contribute to continuous improvement and Lean initiatives
- Relevant technical qualification or hands-on experience in electronics, IT, or computer-based systems
- Previous experience in technical support, helpdesk, or customer-facing support
- Strong problem-solving and organisational skills
- Clear, confident, and professional communication
- Proactive, self-motivated, and comfortable in a fast-paced environment
- £25,000-£28,000 basic salary
- Private health and dental cover (after qualifying period)
- Non-contributory pension scheme
- Death in service benefit
- 25 days holiday + bank holidays
- Half-day Fridays for work-life balance
This is an excellent opportunity for a hands-on, technically minded professional looking to grow their career in first-line technical support within a well-established engineering company that values development, collaboration, and progression.
1st Line Support Engineer in Brighton employer: Hunters Recruitment and Training Ltd
Contact Detail:
Hunters Recruitment and Training Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer in Brighton
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about providing technical support, think of common issues you might face and how you'd resolve them. Being prepared will boost your confidence during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace 1st Line Support Engineer in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background in technical support or IT aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the First Line Support Engineer role and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide great customer support!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hunters Recruitment and Training Ltd
✨Know Your Tech
Brush up on your technical knowledge related to electronics, IT, and computer-based systems. Be ready to discuss any relevant qualifications or hands-on experience you have, as this will show your passion for the role and your ability to handle technical queries.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think of specific situations where you resolved a problem for a customer or improved a process. This will demonstrate your proactive approach and ability to think on your feet.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since the role involves customer interaction, being able to communicate complex technical information in an easy-to-understand manner is crucial. Consider doing mock interviews with friends to refine your delivery.
✨Emphasise Teamwork and Collaboration
This position is all about working within a team, so be prepared to discuss your experiences in collaborative environments. Highlight any instances where you contributed to team projects or supported colleagues, as this aligns with the company's values of development and collaboration.
