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- Tasks: Lead a dynamic team, ensuring top-notch service and food quality in a fast-paced environment.
- Company: Join McAlister's Deli, a vibrant place to work with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy flexible hours, paid time off, discounted meals, and a supportive work culture.
- Why this job: Be a key player in creating memorable dining experiences while developing your leadership skills.
- Qualifications: High school diploma and some experience in food service; supervisory experience is a bonus.
- Other info: Great opportunities for growth and promotion from within!
The predicted salary is between 24000 - 36000 £ per year.
The Restaurant Shift Leader contributes to the success of McAlister's Corporation through assisting in the daily operations of the restaurant. The Shift Leader's responsibility is to direct the operation of the restaurant, in the absence of the General Manager and/or Assistant Manager, while maintaining the highest standards of food quality, service, cleanliness, safety and sanitation by directing and supervising team members. The Shift Leader is also responsible for handling issues with team members, food suppliers and guests directly, then escalates them to the General Manager/Assistant Manager when necessary.
Key areas of responsibility:
- The ability to provide supervision during assigned shifts.
- Provides team members and guests with a positive experience and atmosphere.
- Manages both FOH and BOH shift responsibilities to include scheduling of staff to minimise overtime and achieve daily labour controls and cost as assigned by management.
- Monitors speed of service to ensure a positive guest experience.
- Handles guest comments and complaints.
- Supervises daily shifts to ensure McAlister's standards, product quality and cleanliness are maintained.
- Assists in the ongoing training of team members, including new hires as well as existing staff to make certain McAlister's procedures and processes are followed. Performs line checks as necessary.
- Enforces uniform policy and standards.
- Ensures proper cash handling procedures are followed.
- Opening and closing of restaurant in the absence of upper management.
- All other duties as assigned by management.
Secondary Functions:
- Confident in the ability to supervise
- Safety and sanitation fundamentals
- Adaptive to change
- Ability to work as a team
- Ability to multi-task
- Organised
- High levels of stamina and the ability to overachieve
Qualifications:
- High School diploma or equivalent.
- Minimum of 1 year experience within the food service industry; supervisory experience a plus but not required.
- Worked in a fast-paced environment.
- Retail experience
Physical Requirements:
- Must be able to work in a fast-paced, high energy, and physically demanding environment.
- Must be able to spend 90% of working time standing.
- Must be able to spend 10% of working time sitting.
- Will be required to use all sensory capabilities such as: vision, hearing, tasting, smelling, touching, and speaking.
- Will be required to use physical capabilities such as: walking, bending, kneeling, handling, hand flexibility, reaching, squatting, crawling, lifting, climbing, and stooping.
- Must be able to carry loads greater than 25 pounds, and be able to transport up to 50 pounds regularly.
- Must be able to communicate clearly with our Guests and team members in the primary language of the restaurant, specific to location. (Primarily English).
- Must be able to hear with 100% accuracy with correction.
- Must be able to see to 20/20 vision with correction.
- Reliable transportation.
About Our Benefits:
- Paid Time Off
- Free Wellness Services
- 401(k) with Generous Match for Those 21 and Older
- Flexible Hours
- Promotion From Within
- Discounted Meals
- Free Branded Swag
- Safety Shoe Purchase Program
- Gym Membership Discounts
- Access to Advanced Pay
- Affordable Lifestyle and Wellbeing Benefits
- Tips, and More!
Team Leader in London employer: Hunter Super Techs - TurnPoint
Contact Detail:
Hunter Super Techs - TurnPoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in London
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop by McAlister's and soak in the atmosphere. This will help you understand the team dynamics and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've successfully led a team or handled a tough situation. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show off your customer service chops! Be prepared to discuss how you would handle guest complaints or ensure a positive dining experience. We love candidates who can think on their feet!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows us that you're tech-savvy and serious about joining the McAlister's family. Don’t miss out!
We think you need these skills to ace Team Leader in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any previous experience where you've led a team or managed shifts. We want to see how you can contribute to our restaurant's success!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, so we can easily see how you fit the role of Team Leader.
Tailor Your Application: Make sure to customise your application for this specific role. Mention how your background in the food service industry aligns with our values and the responsibilities of a Shift Leader.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hunter Super Techs - TurnPoint
✨Know the Restaurant Inside Out
Before your interview, make sure to familiarise yourself with McAlister's menu and values. Understanding their food quality standards and customer service expectations will show that you're genuinely interested in the role and ready to contribute.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to supervise and motivate others. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts, as this will highlight your suitability for the position.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like managing a busy shift or dealing with a dissatisfied guest. Think through these scenarios in advance and be ready to explain your thought process and actions clearly.
✨Dress the Part
Even though it's a restaurant job, first impressions matter! Dress smartly and appropriately for the interview to convey professionalism. This shows that you take the opportunity seriously and respect the company's standards.
