At a Glance
- Tasks: Train customers on software and resolve issues swiftly.
- Company: Dynamic tech company focused on customer success.
- Benefits: 25 days holiday, private healthcare, and flexible perks.
- Other info: Opportunity for international travel and career growth.
- Why this job: Be the bridge between tech and customers, making a real difference.
- Qualifications: Experience in software support and strong problem-solving skills.
The predicted salary is between 30000 - 36400 £ per year.
- Job Title
- Software support manager
- Location
- Bristol
- Working Hours
- 3 days per week in the office, 4 days during training
- Salary
- Up to £50k
Role Overview
Customer success focused role.
You will provide training on the relevant software that the company uses, drive customer success and act as a key conduit for problem resolution for customers.
Responsibilities
- Act as a mid point between software engineers, customers and field engineers to ensure swift resolution to issues.
- Disseminate technical information between customers and technical stakeholders and vice versa.
- Facilitate fault resolution training for customers.
- Travel to customer sites on occasion when a remote fix cannot be found, including occasional international travel.
- Support the escalation process for support issues.
- Required Skills & Experience
- Experience in software support, MSP, helpdesk support, or App support.
- Customer support in a B2B environment.
- Problem solving and ticket resolution experience within a software or IT environment.
- The ability to quickly learn new technologies.
- Experience dealing with escalated support issues.
- Soft Skills
- Excellent stakeholder communication skills.
- Proactive customer success mindset.
- Strong ability to cascade feedback.
Desirable Skills
- Experience in a highly technical or scientific environment.
- Experience with training, upskilling, or education of customers and colleagues.
Benefits
- 25 days holiday plus bank holidays.
- Private Healthcare.
- Incentive.
- Other flexible benefits to choose from.
- Equal Opportunities
Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position.
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
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Software Support Manager in Thornbury employer: Hunter Selection
Hunter Selection is an excellent employer for a Technical Sales Engineer, offering a dynamic work culture that values innovation and collaboration. With competitive benefits including a starting salary of £30,000, 25 days of holiday, and opportunities for overseas travel, employees are encouraged to grow and develop their skills in a supportive environment. Located in Llanelli, the company fosters a strong sense of community and provides meaningful career advancement opportunities.
