At a Glance
- Tasks: Drive customer success and resolve software issues in a dynamic B2B environment.
- Company: Join a leading tech company in Bristol focused on innovation and customer satisfaction.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible benefits tailored for you.
- Other info: Opportunity for career growth and occasional travel to customer sites.
- Why this job: Be the key link between customers and tech teams, making a real impact.
- Qualifications: Experience in software support or IT roles with strong problem-solving skills.
Customer success focused role in Bristol, 3 days per week in the office and 4 days during training. Up to £50k. Experience within software support, MSP, helpdesk support, or App support is highly desirable.
Benefits:
- 25 days holiday plus bank holidays
- Private Healthcare
- Incentive
- Other flexible benefits to choose from
I am working with a B2B Technology business in Bristol who are looking for a tech savvy support manager to drive customer success and act as a key conduit for problem resolution for their customers. This role will provide training on the relevant software that they use; however, you should be someone that has a good understanding of software or IT support in a customer facing role. You might be someone that is looking to move from App support, MSP, or SaaS business. Engagement and communication are very important to drive customer success.
You will also help to train customers on fault resolution, cascading technical information to non-technical stakeholders and vice versa. You will act as a midpoint between software engineers, customers, and field engineers to ensure swift resolution to issues. You should be someone who enjoys engaging with customers and is happy to travel to customer sites on occasion when a remote fix can't be found. This will be infrequent but as needed, and could involve travelling abroad at times.
Skills required:
- Customer support in a B2B environment
- Experience with problem solving or ticket resolution within a software or IT environment
- The ability to learn new technologies
- Dealing with escalated support issues
Soft Skills required:
- Excellent stakeholder communication skills
- Proactive customer success mindset
- Great at cascading feedback
Desirable skills:
- Experience in a highly technical or scientific environment
- Experience with training, upskilling, or education of customers/colleagues
This is an urgent vacancy. If you would like to be considered, then please apply quoting reference AR.
Software Support Manager employer: Hunter Selection
Hunter Selection is an excellent employer for a Technical Sales Engineer, offering a dynamic work culture that values innovation and collaboration. With competitive benefits including a starting salary of £30,000, 25 days of holiday, and opportunities for overseas travel, employees are encouraged to grow and develop their skills in a supportive environment. Located in Llanelli, the company fosters a strong sense of community and provides meaningful career advancement opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hunter Selection. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hunter Selection before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Software Support Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hunter Selection:Your cover letter is your chance to shine! Tell us why you want to work at Hunter Selection specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hunter Selection!
How to prepare for a job interview at Hunter Selection
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
