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- Tasks: Lead a small IT support team and manage daily operations in Cheltenham.
- Company: Dynamic recruitment consultancy focused on IT solutions.
- Benefits: Competitive day rate of up to £350 for a 3-month contract.
- Why this job: Make a real impact by improving service quality in a hands-on role.
- Qualifications: Strong IT support background with skills in Windows 10/11 and Microsoft 365.
- Other info: Opportunity to enhance your leadership skills in a fast-paced environment.
The predicted salary is between 2800 - 4200 £ per month.
A recruitment consultancy is seeking a hands-on Service Desk Manager to lead a small IT support function in Cheltenham. You will manage daily operations and incident management, ensuring service quality and continuous improvement.
The ideal candidate has a strong track record in IT support, hands-on skills with Windows 10/11 and Microsoft 365, and experience with ITSM platforms.
This contract position offers a day rate of up to £350 for a duration of up to 3 months.
Service Desk Manager – Contract, Multi‑Site IT Leader employer: Hunter Selection
Contact Detail:
Hunter Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager – Contract, Multi‑Site IT Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know about opportunities in service desk management. A friendly chat can sometimes lead to job openings that aren't even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your hands-on skills with Windows 10/11 and Microsoft 365. We all know that practical knowledge speaks volumes, so be ready to showcase your expertise during the interview.
✨Tip Number 3
Showcase your experience with ITSM platforms! Be prepared to discuss how you've used these tools to improve service quality and manage incidents effectively. This will demonstrate your capability to lead a small IT support function.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Manager – Contract, Multi‑Site IT Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Windows 10/11 and Microsoft 365. We want to see how your skills align with the role, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Manager role. Share specific examples of how you've improved service quality and managed incidents in the past.
Showcase Your ITSM Knowledge: Since experience with ITSM platforms is key, make sure to mention any relevant tools you’ve used. We love seeing candidates who can demonstrate their understanding of incident management and continuous improvement processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Hunter Selection
✨Know Your IT Stuff
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss specific issues you've resolved in the past and how you handled them. This will show that you have the hands-on skills they're looking for.
✨Familiarise Yourself with ITSM Platforms
Since experience with ITSM platforms is key, do some research on the specific tools the company uses. If you’ve worked with similar systems, be prepared to share examples of how you improved service quality or incident management in your previous roles.
✨Demonstrate Leadership Skills
As a Service Desk Manager, you'll need to lead a small team. Think about your leadership style and be ready to discuss how you motivate and support your team. Share any experiences where you successfully managed operations and drove continuous improvement.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's IT support function and their expectations for this role. This shows your genuine interest and helps you assess if it's the right fit for you.
