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For Companies At a Glance
- Tasks: Lead a dynamic IT support team and drive service improvements.
- Company: Join a forward-thinking company in Cheltenham with a focus on innovation.
- Benefits: Competitive day rate of up to £350 and flexible contract duration.
- Why this job: Make a real impact by enhancing IT support across multiple sites.
- Qualifications: Proven experience in managing IT support teams and strong technical skills.
- Other info: Exciting opportunity for career growth in a fast-paced environment.
We're hiring a hands-on Service Desk Manager to lead a small, high-performing IT support function across multiple sites. You'll balance people leadership with practical incident/request management, ensuring service quality and continuous improvement.
What you'll do as Service Desk Manager:
- Lead and develop a small service desk team, owning day-to-day operations and escalations.
- Drive incident/request workflows, service metrics, and continuous improvement.
- Provide 2nd-line support when needed and coordinate cross-team escalations.
- Maintain asset/stock oversight and user lifecycle processes.
- Produce clear procedural documentation and keep knowledge current.
- Collaborate with senior stakeholders on service roadmap and change initiatives.
What you'll bring as Service Desk Manager:
- Track record managing/leading IT support teams (SME or multi-site).
- Strong hands-on skills with Windows 10/11 and Microsoft 365.
- Experience with an ITSM platform (e.g., ServiceNow, Jira, Zendesk, Ivanti or similar).
- Familiarity with modern endpoint management, Active Directory/Azure AD, and virtual desktop/app delivery.
- Excellent communication, stakeholder management, and calm problem-solving in a busy environment.
Service Desk Manager (contract) employer: Hunter Selection
Contact Detail:
Hunter Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager (contract)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support world and let them know you're on the hunt for a Service Desk Manager role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for those interviews by brushing up on your hands-on skills with Windows 10/11 and Microsoft 365. Be ready to showcase your experience with ITSM platforms like ServiceNow or Jira, as these will definitely come up!
✨Tip Number 3
Don’t just wait for job alerts! Actively search for roles on our website and apply directly. This shows initiative and can help you stand out from the crowd of applicants.
✨Tip Number 4
When you get that interview, focus on your leadership style and how you handle escalations. Share specific examples of how you've improved service quality in past roles – this is what employers want to hear!
We think you need these skills to ace Service Desk Manager (contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Manager role. Highlight your experience in managing IT support teams and any hands-on skills with Windows 10/11 and Microsoft 365. We want to see how your background aligns with what we're looking for!
Showcase Your Leadership Skills: In your application, emphasise your people leadership abilities. Share examples of how you've led a team or improved service quality in previous roles. We love seeing candidates who can balance management with practical incident handling!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in a busy environment like ours!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Hunter Selection
✨Know Your Stuff
Make sure you brush up on your technical skills, especially with Windows 10/11 and Microsoft 365. Be ready to discuss your hands-on experience and how you've managed IT support teams in the past.
✨Showcase Leadership Skills
Prepare examples of how you've led a service desk team before. Think about specific situations where you balanced people management with incident/request workflows, and be ready to share those stories.
✨Understand the Tools
Familiarise yourself with ITSM platforms like ServiceNow or Jira. Be prepared to talk about how you've used these tools to improve service quality and manage incidents effectively.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly. Think about how you would explain complex issues to non-technical stakeholders and be ready to demonstrate your calm problem-solving approach.
