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- Tasks: Lead customer supply chain strategy and enhance top-tier relationships.
- Company: Global FMCG leader known for iconic consumer brands.
- Benefits: Competitive salary, bonus, car allowance, hybrid work, and wellness perks.
- Other info: Join a collaborative culture that values innovation and leadership.
- Why this job: Drive change and influence in a dynamic, innovative environment.
- Qualifications: Experience in Supply Chain and Customer Operations within FMCG.
The predicted salary is between 75000 - 100000 £ per year.
Location: Kingston (Hybrid)
Sector: FMCG / Consumer Goods
Level: Senior Manager (Team Leadership + Strategic Customer Ownership)
Package: Over £100,000
We are working on behalf of a global household-name FMCG organisation, operating across more than 100 countries and recognised for many of the world's best‑loved consumer brands. They are transforming how they work with customers using data, innovation and collaboration to become the most trusted supplier in their industry.
If you want to lead change and have true influence, this is the role for you.
We're looking for a Senior Customer Experience Manager to lead customer supply chain strategy, strengthen their top‑tier customer relationships and drive service performance across our UK operations. You will be the senior point of contact for their retail partners' Supply Chain and Commercial teams, ensuring smooth execution, exceptional service and continuous improvement across customer operations. This role also leads a high‑performing Customer Collaboration team, shaping ways of working and developing capabilities across the function.
Key Responsibilities:
- Build and manage senior relationships within customer Supply Chain & Commercial teams.
- Lead the strategic customer contact plan and champion the voice of the customer.
- Drive improvements in forecasting accuracy, dispatch performance, invoice accuracy, OTIF, on‑shelf availability, claims performance and customer escalations.
- Manage and develop a Customer Collaboration team, setting direction, coaching and building capability.
- Champion the adoption of digital tools, automation, AI and analytics platforms to improve performance and decision‑making.
Skills & Experience:
- Strong background in Supply Chain, Customer Operations, or Customer Supply Chain Management.
- Experience working within the FMCG sector is key.
- Experience working with, or supporting, major retailers or high‑volume customer accounts.
- Proven ability to improve operational KPIs (e.g. OTIF, forecasting, service levels).
- Comfortable with modern digital tools (Power BI, automation workflows, AI‑enabled tools).
Benefits:
- Salary up to £100,000
- Bonus 15%
- Car Allowance £7,500
- Industry‑leading pension scheme
- Share purchase scheme
- Medical cover
- Hybrid working
- Excellent development & progression pathways
- Access to wellbeing benefits and staff discounts
- Opportunity to work with globally recognised consumer brands
- A collaborative, agile culture that rewards innovation and leadership
If you are interested in this position please click 'apply'.
Senior Customer Experience Manager - Kingston upon Thames in London employer: Hunter Selection
Contact Detail:
Hunter Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Manager - Kingston upon Thames in London
✨Network Like a Pro
Get out there and connect with people in the FMCG sector! Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Showcase Your Expertise
When you get the chance to chat with potential employers, make sure to highlight your experience in supply chain management and customer operations. Share specific examples of how you've improved KPIs in past roles – numbers speak volumes!
✨Be Ready for the Digital Age
Familiarise yourself with digital tools like Power BI and AI-enabled platforms before interviews. Employers are looking for candidates who can champion these technologies, so being knowledgeable will give you an edge.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Customer Experience Manager - Kingston upon Thames in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Experience Manager. Highlight your experience in Supply Chain and Customer Operations, especially within the FMCG sector. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how you can lead change. Be sure to mention specific achievements that demonstrate your ability to improve operational KPIs.
Showcase Your Digital Savvy: Since we're all about innovation, make sure to highlight your experience with digital tools like Power BI and AI-enabled platforms. We love candidates who are comfortable with modern tech and can drive performance improvements through these tools.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Hunter Selection
✨Know Your Customer Experience Inside Out
Make sure you thoroughly understand the customer experience landscape, especially within the FMCG sector. Familiarise yourself with key metrics like OTIF and forecasting accuracy, as these will likely come up in conversation. Being able to discuss how you've improved these KPIs in your previous roles will show you're the right fit for the job.
✨Showcase Your Leadership Skills
As a Senior Customer Experience Manager, you'll be leading a team. Prepare examples of how you've successfully managed and developed teams in the past. Think about specific challenges you faced and how you overcame them, as well as how you fostered collaboration and innovation within your team.
✨Be Ready to Discuss Digital Tools
This role emphasises the use of digital tools and analytics. Brush up on your knowledge of platforms like Power BI and any AI-enabled tools you've used. Be prepared to discuss how you've leveraged technology to drive performance improvements and decision-making in your previous positions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions that demonstrate your interest in their operations and culture. Ask about their current challenges in customer supply chain management or how they envision the future of customer collaboration. This shows you're not just interested in the role, but also in contributing to their success.