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- Tasks: Lead customer supply chain strategy and enhance top-tier relationships.
- Company: Global FMCG leader with a reputation for beloved consumer brands.
- Benefits: Salary over £100,000, bonus, car allowance, and hybrid working.
- Why this job: Drive change and influence in a dynamic, innovative environment.
- Qualifications: Experience in Supply Chain and Customer Operations within FMCG.
- Other info: Join a collaborative culture that values innovation and leadership.
The predicted salary is between 75000 - 100000 £ per year.
Location: Kingston (Hybrid)
Sector: FMCG / Consumer Goods
Level: Senior Manager (Team Leadership + Strategic Customer Ownership)
Package: Over £100,000
We are working on behalf of a global household-name FMCG organisation, operating across more than 100 countries and recognised for many of the world's best-loved consumer brands. They are transforming how they work with customers using data, innovation and collaboration to become the most trusted supplier in their industry.
If you want to lead change and have true influence, this is the role for you. We're looking for a Senior Customer Experience Manager to lead customer supply chain strategy, strengthen their top-tier customer relationships and drive service performance across our UK operations. You will be the senior point of contact for their retail partners' Supply Chain and Commercial teams, ensuring smooth execution, exceptional service and continuous improvement across customer operations. This role also leads a high-performing Customer Collaboration team, shaping ways of working and developing capabilities across the function.
Key Responsibilities:
- Build and manage senior relationships within customer Supply Chain & Commercial teams.
- Lead the strategic customer contact plan and champion the voice of the customer.
- Drive improvements in forecasting accuracy, dispatch performance, invoice accuracy, OTIF, on-shelf availability, claims performance and customer escalations.
- Manage and develop a Customer Collaboration team, setting direction, coaching and building capability.
- Champion the adoption of digital tools, automation, AI and analytics platforms to improve performance and decision-making.
Skills & Experience:
- Strong background in Supply Chain, Customer Operations, or Customer Supply Chain Management.
- Experience working within the FMCG sector is key.
- Experience working with, or supporting, major retailers or high-volume customer accounts.
- Proven ability to improve operational KPIs (e.g. OTIF, forecasting, service levels).
- Comfortable with modern digital tools (Power BI, automation workflows, AI-enabled tools).
Benefits:
- Salary up to £100,000
- Bonus 15%
- Car Allowance £7,500
- Industry-leading pension scheme
- Share purchase scheme
- Medical cover
- Hybrid working
- Excellent development & progression pathways
- Access to wellbeing benefits and staff discounts
- Opportunity to work with globally recognised consumer brands
- A collaborative, agile culture that rewards innovation and leadership
If you are interested in this position please click 'apply'.
Senior Customer Experience Manager - Kingston upon Thames employer: Hunter Selection
Contact Detail:
Hunter Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Manager - Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to your connections in the FMCG sector and let them know you're on the hunt for a Senior Customer Experience Manager role. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company’s recent projects and innovations. Show them you’re not just another candidate; you’re genuinely interested in how they’re transforming customer experiences with data and digital tools.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've improved operational KPIs in past roles. This will demonstrate your capability to drive service performance and lead change effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Customer Experience Manager - Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Experience Manager. Highlight your experience in Supply Chain and Customer Operations, especially within the FMCG sector. We want to see how your skills align with the key responsibilities listed in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how you can lead change. Be sure to mention specific examples of how you've improved operational KPIs in previous roles.
Showcase Your Digital Savvy: Since we're all about innovation, make sure to highlight your comfort with digital tools like Power BI and AI-enabled platforms. Share any relevant experiences where you've used these tools to drive performance or decision-making.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Hunter Selection
✨Know Your Customer Experience
Make sure you understand the key aspects of customer experience management, especially in the FMCG sector. Brush up on how to build and manage senior relationships within customer supply chains, as this will be crucial for the role.
✨Showcase Your Strategic Thinking
Prepare examples that demonstrate your ability to lead strategic customer contact plans. Think about times when you've championed the voice of the customer and driven improvements in operational KPIs like OTIF and forecasting accuracy.
✨Familiarise Yourself with Digital Tools
Since the role involves championing digital tools and analytics platforms, be ready to discuss your experience with tools like Power BI and automation workflows. Highlight any specific projects where you've successfully implemented these technologies.
✨Demonstrate Leadership Skills
As a Senior Customer Experience Manager, you'll need to lead a high-performing team. Prepare to talk about your leadership style, how you've coached teams in the past, and any successful outcomes from your direction and support.
