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- Tasks: Support users with IT issues via phone, email, and tickets.
- Company: Join a growing organisation in an exciting phase of development.
- Benefits: Enjoy 20 days holiday, health programmes, discounts, and company events.
- Why this job: Gain valuable experience in IT support while contributing to a collaborative culture.
- Qualifications: Knowledge of Windows OS, Office365, Active Directory, and basic networking required.
- Other info: Perfect for tech-savvy individuals looking to kickstart their career!
IT Technician – Bournemouth – £(phone number removed)
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
We have an excellent opportunity for an IT Technician to join a growing organisation in an exciting period of growth. This role will involve assisting internal users on their IT issues, ranging across their Microsoft and Application suite. You\’ll be assisting users via the telephone, emails and tickets, ensuring you are working to agreed SLAs.
Benefits for the IT Technician
20 days + bank holiday
Good career development and training opportunities
Health & wellbeing programme
Pension
Discount scheme
Company events + more
Key Responsibilities for the IT Technician:
Acting as the first point of contact for all IT Support queries
Assisting users remotely or face to face, offering deskside support when needed.
Working closely with team leaders and senior management ensuring tickets are escalated and resolved where needed.
Researching and documenting solutions to problems on the companies knowledge base.
Required Skills & Experience of the IT Technician:
Good working knowledge of Windows operating systems (10/11)
Experience with Office365 applications and environment
Understanding of Active Directory and Windows Server
Basic networking skills (TCP/IP, DNS and DHCP)
Excellent communication skills both written and verbal
If you are interested in this role or looking for something similar, please contact Harry directly on (url removed)
If you are interested in this position please click \’apply\’.
Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.
Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
IT Technician employer: Hunter Selection
Contact Detail:
Hunter Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Office365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your communication skills, as this role requires excellent verbal and written communication. Practising how you explain technical issues to non-technical users can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved IT issues in the past. Having specific scenarios ready to share will showcase your problem-solving abilities and your experience in a support role.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your conversation to align with their ethos can help you make a strong impression during interviews.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the IT Technician position. Tailor your application to highlight your relevant experience with Windows operating systems, Office365, and basic networking.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your technical skills, particularly in IT support. Include specific examples of how you've assisted users with IT issues, as well as any experience with ticketing systems and SLAs.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your communication skills and how they will help you assist users effectively. Highlight your problem-solving abilities and willingness to learn and grow within the organisation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Technician role.
How to prepare for a job interview at Hunter Selection
✨Know Your Tech
Brush up on your knowledge of Windows operating systems, Office365 applications, and basic networking concepts like TCP/IP, DNS, and DHCP. Being able to discuss these topics confidently will show that you're well-prepared for the role.
✨Communication is Key
Since you'll be assisting users via phone, email, and tickets, practice clear and concise communication. Think about how you can explain technical issues in simple terms, as this will be crucial during the interview.
✨Show Your Problem-Solving Skills
Prepare examples of past IT issues you've resolved, especially those involving user support. Highlight your approach to troubleshooting and how you documented solutions, as this aligns with the company's focus on maintaining a knowledge base.
✨Understand the Company Culture
Research the organisation's values and recent developments. Being able to discuss how you fit into their culture and contribute to their growth will demonstrate your genuine interest in the position.
