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- Tasks: Support users with 1st and 2nd line IT issues, both remotely and in person.
- Company: Join a public sector organisation dedicated to providing excellent IT support.
- Benefits: Competitive daily rate, opportunity to work in a collaborative team environment.
- Why this job: Gain hands-on experience in IT support while making a difference in the community.
- Qualifications: Experience with Microsoft tools and ITIL processes; NPPV3, SC, or DV Clearance preferred.
- Other info: This is a 6-month contract role based in Gloucester; driving is required.
The predicted salary is between 36000 - 40000 £ per year.
IT Service Desk Technician – Gloucester (on site and must be able to drive) – £30k – £33k
I\’m seeking an experienced IT Service Desk Technician for a public sector organisation based in Gloucestershire.
You\’ll be supporting internal users on a range 2nd line technical issues, ranging across hardware, software and other services. You\’ll be working alongside an established team, within an ITIL environment, dealing with users face to face, remotely and occasional walk ins.
Must be eligable to apply for SC/ NPPV3/DV Clearance.
Key Responsibilities for the IT Service Desk Technician:
- Working through technical issues related to desktop, laptop, network, and application issues.
- Providing 2nd line support to internal users via telephone, self-service portal, emails, and in-person walk-ups.
- Support users with Microsoft Office 2016/365, Windows 10/11, Outlook, SharePoint, and other Microsoft tools.
- Experience with Intune or SCCM
- Experence with Active Directory
- Loging and managing tickets in the businesses ITSM
- Working with escalation points in line with agreed service levels.
- Visit user desks or remote offices when required to provide on-site support
- Maintain accurate asset and configuration records.
- Understanding of ITIL processes
- Experience with ITSM tools.
- Excellent communication skills
If you are interested in this role or looking for something similar, please contact Alex directly on
If you are interested in this position please click \’apply\’.
Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.
Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Job Tenure: Contract Salary: £200 – £33000 per annum + 32 days holiday, government pension + more Location: Gloucester, Gloucestershire
IT Service Desk Technician - Gloucester employer: Hunter Selection
Contact Detail:
Hunter Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician - Gloucester
✨Tip Number 1
Familiarise yourself with ITIL processes, as this role requires working within an ITIL environment. Brush up on your knowledge of ITIL best practices and be ready to discuss how you've applied them in previous roles.
✨Tip Number 2
Make sure you have a solid understanding of the tools mentioned in the job description, such as Microsoft Office 2016/365, Windows 10/11, and Intune or SCCM. Being able to demonstrate your hands-on experience with these tools will set you apart from other candidates.
✨Tip Number 3
Since this position involves face-to-face support, practice your communication skills. Be prepared to explain technical issues in simple terms and show that you can handle user frustrations with patience and professionalism.
✨Tip Number 4
If you have NPPV3, SC, or DV Clearance, make sure to highlight this in your discussions. If you don’t have it yet, consider looking into the process of obtaining it, as it’s highly desirable for this role.
We think you need these skills to ace IT Service Desk Technician - Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with 1st and 2nd line issues. Include specific examples of how you've resolved technical problems and any experience with Microsoft Office, Intune, or SCCM.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your communication skills and experience working in an ITIL environment, as well as your ability to support users both remotely and in person.
Highlight Relevant Certifications: If you have any certifications related to IT service management or specific technologies mentioned in the job description, be sure to include them. Mentioning NPPV3, SC, or DV Clearance can also strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Service Desk Technician role.
How to prepare for a job interview at Hunter Selection
✨Know Your ITIL Basics
Since the role involves working within an ITIL environment, make sure you brush up on your ITIL knowledge. Be prepared to discuss how ITIL processes can improve service delivery and user satisfaction.
✨Demonstrate Technical Proficiency
Be ready to showcase your experience with 1st and 2nd line support, especially with tools like Microsoft Office 2016/365, Windows 10/11, and Intune or SCCM. Prepare examples of past technical issues you've resolved.
✨Communication is Key
Excellent communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll be dealing with users who may not have a technical background.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate your problem-solving skills. Think of specific situations where you successfully handled technical issues and how you approached them.
