Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line IT support and troubleshoot issues in a dynamic environment.
- Company: Rapidly expanding managed service provider in Gloucester with a high-performing IT team.
- Benefits: Generous salary, holiday allowance, pension, profit share, and Microsoft training.
- Why this job: Kickstart your IT career with excellent progression opportunities and hands-on experience.
- Qualifications: Previous 1st line support experience and strong people skills.
- Other info: Urgent vacancy; apply early to secure your chance!
The predicted salary is between 24000 - 26000 £ per year.
I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The right IT Service Desk Engineer will possess excellent people skills and will have worked in a 1st line role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as basic 1st line service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment.
The successful IT Service Desk Engineer will be working in the following areas and will possess the below skills:
- O365 support and administration
- Skills in SharePoint, Azure queries, Teams, basic InTune support knowledge and experience
- Outlook and email support
- Responding to requests for support by logging and categorising incidents
- Troubleshooting and resolving issues
- Ensuring users are kept up to date and that SLAs are met
- Building, installing and configuring hardware and software
- Working on an IT Service Desk as well as working on live infrastructure projects
Benefits of the company/role include:
- Holiday allowance
- Company pension
- Profit share scheme
- Microsoft training courses and certifications
- Fantastic opportunities for career progression
This represents a fantastic opportunity for a first line engineer to really progress their career in a forward-thinking company who provide excellent opportunities for career progression. There are countless examples of people who have progressed from the 1st line service desk through to the infrastructure team and beyond, and excellent training is on offer for the successful candidate.
This is an urgent vacancy, so please apply early to avoid disappointment. If you are interested in this position please click 'apply'.
IT Service Desk Engineer - Gloucestershire employer: Hunter Selection
Contact Detail:
Hunter Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer - Gloucestershire
✨Tip Number 1
Get your networking game on! Reach out to folks in the IT industry, especially those working in service desks. You never know who might have a lead or can give you insider info about the company you're eyeing.
✨Tip Number 2
Brush up on your technical skills! Make sure you're comfortable with O365, SharePoint, and Teams. If you can show that you’ve got hands-on experience with these tools, you’ll stand out in interviews.
✨Tip Number 3
Practice your problem-solving skills! Prepare for common IT support scenarios and think through how you’d troubleshoot them. Being able to demonstrate your thought process can really impress interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Desk Engineer - Gloucestershire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st line support and any relevant IT skills. We want to see how your background fits with the role, so don’t be shy about showcasing your O365, SharePoint, and Azure knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how your people skills will help you thrive in our high-performing team. Let us know what makes you the perfect fit!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've troubleshot and resolved IT issues in the past. We love seeing candidates who can think on their feet and keep users updated while meeting SLAs!
Apply Through Our Website: Don’t forget to apply through our website for the best chance of getting noticed! It’s the quickest way for us to see your application and get you into our exciting recruitment process.
How to prepare for a job interview at Hunter Selection
✨Know Your Tech
Brush up on your knowledge of O365, SharePoint, Azure, and Teams. Be ready to discuss your experience with these tools and how you've used them in previous roles. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your People Skills
As an IT Service Desk Engineer, you'll be dealing with users regularly. Prepare examples of how you've successfully communicated with non-technical users or resolved conflicts. Highlighting your people skills can set you apart from other candidates.
✨Understand SLAs and Incident Management
Familiarise yourself with Service Level Agreements (SLAs) and how incident management works. Be prepared to discuss how you've ensured SLAs were met in past roles and how you prioritise tasks when multiple issues arise.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s IT infrastructure projects and training opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for your career progression.
