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- Tasks: Provide 1st line IT support and work on exciting infrastructure projects.
- Company: Rapidly expanding managed service provider in Cheltenham.
- Benefits: Competitive salary, holiday allowance, pension, profit share, and Microsoft training.
- Why this job: Kickstart your IT career with excellent growth opportunities in a dynamic environment.
- Qualifications: Previous 1st line support experience and strong people skills.
- Other info: Urgent vacancy with fantastic career progression potential.
1st Line IT Service Desk Engineer – Cheltenham – £25,000
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Cheltenham.
The right IT Service Desk Engineer will possess excellent people skills and will have worked in 1st line role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as basic 1st line service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment.
The succcessful IT Service Desk Engineer will be working in the following areas and will possess the below skills:
O365 support and administration
Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience
Outlook and email support
Responding to requests for support by logging and categorising incidents
Troubleshooting and resolving issues
Ensuring users are kept up to date and that SLAs are met
Building, installing and configuring hardware and software
Working on an IT Service Desk as well as working on live infrastructure projects
Benefits of the company/role include:
Holiday allowance
Company pension
Profit share scheme
Microsoft training courses and certifications
Fantastic opportunties for career progression
This represents a fantastic opportunity for a first line engineer to really progress their career in a forward-thinking company who provide excellent opportunities for career progression. There are countless examples of people who have progressed from the 1st line service desk through to the infrastructure team and beyond, and excellent training is on offer for the successful candidate.
This is an urgent vacancy, so please apply early to avoid disappointment.
Key words: \”Microsoft 365\”, Teams, \”One Drive\”, \”Active Directory\”, Azure, Sharepoint, InTune
If you are interested in this position please click \’apply\’.
Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.
Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
IT Service Desk Engineer employer: Hunter Selection
Contact Detail:
Hunter Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in managed service providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and common service desk scenarios. We recommend practising troubleshooting questions and being ready to demonstrate your knowledge of O365, Azure, and Teams.
✨Tip Number 3
Show off your people skills! During interviews, highlight your ability to communicate effectively with users. Remember, it’s not just about fixing issues; it’s about keeping users informed and satisfied.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st line support and the specific technologies mentioned in the job description, like O365 and Azure. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to showcase your people skills and enthusiasm for the role. Let us know why you're excited about joining our high-performing IT team in Cheltenham!
Showcase Relevant Experience: When detailing your previous roles, focus on your troubleshooting abilities and any experience with service desk environments. We love seeing candidates who can demonstrate their problem-solving skills!
Apply Through Our Website: Don't forget to hit that apply button on our website! It’s the best way for us to receive your application and get you one step closer to joining our fantastic team.
How to prepare for a job interview at Hunter Selection
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365, Teams, and Azure before the interview. Familiarise yourself with common issues and solutions related to these platforms, as you'll likely be asked about them during the conversation.
✨Show Off Your People Skills
As an IT Service Desk Engineer, you'll be dealing with users regularly. Prepare examples of how you've successfully communicated with non-technical users in the past. This will demonstrate your ability to handle support queries effectively.
✨Understand SLAs and Incident Management
Get a good grasp of what Service Level Agreements (SLAs) are and how they impact your work. Be ready to discuss how you’ve managed incidents in previous roles and ensured that user expectations were met.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s IT infrastructure and team dynamics. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
