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- Tasks: Provide second-line IT support and resolve technical issues across hardware and software.
- Company: Join a dynamic recruitment consultancy specialising in IT and digital roles.
- Benefits: Enjoy 25 days holiday, birthday off, and fun social events with your team.
- Why this job: Be part of a supportive IT team making a real impact on users' experiences.
- Qualifications: Experience in helpdesk support, networking, and familiarity with Microsoft 365 and Azure.
- Other info: Exciting opportunity to work across multiple offices in the South West.
The predicted salary is between 30000 - 42000 £ per year.
I am seeking a 2nd Line Helpdesk Technician to be based in Wiltshire while working occasionally at different offices in the South West. The right 2nd line Helpdesk Technician will be a part of the IT team, working with staff and customers over multiple offices covering all IT support issues including hardware and software while also analysing IT software trends feeding back to the Head of IT to help execute the company's goals and vision.
Benefits of this role include:
- 25 days holiday + bank holidays
- Birthday off
- Additional days discretionary
- Death in service
- Medicash
- Socials
Key Responsibilities
- Providing second-line support and resolving day-to-day technical issues across hardware, software, and user access.
- Managing user onboarding and offboarding.
- Installing, configuring, and maintaining IT equipment.
- Liaising with end-users to identify and address technical problems quickly and effectively.
- Responding promptly to system outages and IT incidents to minimise disruption.
- Escalating complex issues where necessary.
- Replacing or repairing equipment.
- IT Projects.
Skills and Experience
- Helpdesk support/IT support experience.
- Phones and Tablet support.
- Networking (DNS & DHCP, TCP/IP).
- Remote Support.
- 365.
- Azure.
- VoIP Telephone Systems.
- Exchange.
- Active Directory.
- Printer troubleshooting.
Desirable
- IT Qualifications.
- Telephone troubleshooting.
This is a fantastic opportunity with an exciting client, apply now to not miss out!
If you are interested in this position please click 'apply'.
IT Helpdesk Technician - 2nd Line in Trowbridge, Wiltshire employer: Hunter Selection
Contact Detail:
Hunter Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician - 2nd Line in Trowbridge, Wiltshire
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure, Office 365, and VoIP systems. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current IT professionals in the area, especially those who work in similar roles. Attend local tech meetups or online forums to gain insights and potentially get referrals that could help your application stand out.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on common troubleshooting scenarios related to hardware and software issues. Being able to demonstrate your problem-solving skills in real-time can be a major advantage.
✨Tip Number 4
Showcase your communication skills during any interviews or informal chats. As a Helpdesk Technician, you'll need to explain technical issues clearly to non-technical users, so demonstrating this ability can make a strong impression.
We think you need these skills to ace IT Helpdesk Technician - 2nd Line in Trowbridge, Wiltshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 2nd line helpdesk roles. Include specific examples of how you've resolved technical issues and supported users.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your skills in hardware and software support, as well as your experience with user onboarding, make you a great fit for the role.
Highlight Relevant Skills: In your application, emphasise your familiarity with technologies mentioned in the job description, such as Azure, Active Directory, and VoIP systems. This will show that you have the technical knowledge required for the position.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Hunter Selection
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description, such as DNS, DHCP, and remote support. Brush up on your knowledge of 365, Azure, and Active Directory, as these are likely to come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Be ready to discuss specific scenarios where you identified a problem, implemented a solution, and the outcome of that situation. This will demonstrate your ability to handle the day-to-day challenges of the role.
✨Understand the Company Culture
Research the company and its values. Understanding their goals and vision will help you align your answers with what they are looking for. It also shows that you're genuinely interested in being part of their team.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, ongoing IT projects, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
