Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line technical support in a dynamic IT environment.
- Company: Join a secure public-sector organisation with a strong team culture.
- Benefits: Competitive daily rate, hands-on experience, and professional growth.
- Other info: Opportunity for contract work with potential for future roles.
- Why this job: Make a difference by supporting users with cutting-edge technology.
- Qualifications: NPPV3 clearance and experience in Service Desk roles required.
The predicted salary is between 36000 - 40000 £ per year.
I'm seeking an NPPV3 cleared Service Desk Engineer for a secure public‑sector organisation. You'll be joining an established team, providing 1st and 2nd line technical support to internal users across a range of technologies. They work in an ITIL environment and will involve a mix of desk‑side, remote, and walk‑up IT support duties.
Due to the nature of the environment, active or recently lapsed NPPV3 clearance is essential.
Skills & Experience Required:- Active or recently lapsed NPPV3 clearance (essential)
- Proven experience in a Service Desk / 1st & 2nd Line Support role
- Windows 10 / Windows 11
- Microsoft 365 (Office, Outlook, SharePoint)
- Active Directory & Exchange
- Intune and/or SCCM
- Understanding of ITIL processes (Incident, Problem, Change, Configuration)
- Experience using ITSM tools (e.g. Assyst or similar)
- Excellent communication and customer service skills
- Full UK driving licence
If you are interested in this position please click 'apply'.
IT Service Desk Engineer - Gloucester employer: Hunter Selection
Contact Detail:
Hunter Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer - Gloucester
✨Tip Number 1
Make sure you know your stuff! Brush up on your technical skills related to Windows 10/11, Microsoft 365, and ITIL processes. We want to see that you can handle 1st and 2nd line support like a pro.
✨Tip Number 2
Get your NPPV3 clearance sorted if it’s lapsed. This is a must-have for this role, so don’t skip this step. We need to ensure you’re good to go in a secure environment!
✨Tip Number 3
Practice your communication skills! You’ll be dealing with internal users, so being able to explain tech issues in simple terms is key. We want to see you shine in customer service.
✨Tip Number 4
Apply through our website! It’s the best way to get your application noticed. We’re here to help you land that job, so don’t hesitate to reach out if you have questions.
We think you need these skills to ace IT Service Desk Engineer - Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support, especially with Windows 10/11 and Microsoft 365. We want to see how your skills match the job description, so don’t be shy about showcasing your ITIL knowledge and any relevant ITSM tools you've used.
Show Off Your NPPV3 Clearance: Since NPPV3 clearance is a must-have for this role, make it prominent in your application. If it's active or recently lapsed, let us know right away! This will help us understand your eligibility for the position.
Communicate Clearly: Excellent communication skills are key for this role, so ensure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hunter Selection
✨Know Your NPPV3 Clearance
Make sure you understand the importance of your NPPV3 clearance. Be ready to discuss your experience with it and how it relates to the role. This is a must-have, so show that you're not just compliant but also aware of its significance in a secure environment.
✨Brush Up on ITIL Processes
Since the role involves working in an ITIL environment, take some time to review the key ITIL processes like Incident, Problem, Change, and Configuration Management. Be prepared to give examples of how you've applied these processes in your previous roles.
✨Demonstrate Technical Proficiency
You’ll need to showcase your skills in Windows 10/11, Microsoft 365, Active Directory, and ITSM tools. Prepare to answer technical questions or even troubleshoot a scenario during the interview. Practising common support issues can really help you shine.
✨Show Off Your Customer Service Skills
As a Service Desk Engineer, communication is key. Think of examples where you've provided excellent customer service or resolved conflicts. Highlighting your ability to communicate effectively with users will set you apart from other candidates.