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- Tasks: Provide 2nd line support and troubleshoot a variety of technical issues.
- Company: Rapidly expanding Managed Service Provider in Gloucester.
- Benefits: Competitive salary, holiday allowance, pension, and Microsoft training.
- Other info: Great career progression opportunities in a fast-paced environment.
- Why this job: Join a supportive team and work on exciting live infrastructure projects.
- Qualifications: Proven 2nd line experience and strong Microsoft stack knowledge.
The predicted salary is between 30000 - 35000 £ per year.
A rapidly expanding Managed Service Provider based in Gloucester is looking for a skilled 2nd Line Engineer to strengthen its technical service desk team. This is a hands-on role offering exposure to a wide range of technologies, alongside opportunities to work on live infrastructure projects in a fast-paced MSP environment. This role is ideal for someone who enjoys technical problem-solving, varied client work, and developing their skill set within a supportive and forward-thinking company.
What's in it for you?
- Holiday allowance
- Company pension
- Profit share scheme
- Microsoft training courses & certifications
- Clear opportunities for career progression
The role:
- Providing 2nd line support within a busy IT service desk
- O365 administration and user support
- Troubleshooting Outlook and email issues
- DNS and DHCP support
- Routers, switches, and wireless networking
- Supporting SharePoint, Azure, Teams, and Intune
- Diagnosing and resolving escalated technical issues
- Working on live infrastructure, upgrade, and project work
What we're looking for:
- Proven 2nd line experience within an MSP or service desk environment
- Strong Microsoft stack knowledge
- Confident troubleshooting skills across hardware and software issues
- Good communication skills and a proactive approach to problem-solving
This is an excellent opportunity to join a growing MSP that genuinely invests in its engineers.
If you are interested in this position please click 'apply'.
2nd Line Engineer - Gloucester employer: Hunter Selection
Contact Detail:
Hunter Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer - Gloucester
✨Tip Number 1
Get your networking game on! Reach out to current employees at the company or similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview like it’s a tech project. Research common 2nd line engineer questions and practice your answers. Show off your troubleshooting skills and be ready to discuss real-life scenarios.
✨Tip Number 3
Don’t forget to showcase your passion for tech! During interviews, share your experiences with O365, Azure, and any projects you've worked on. Let them see how keen you are to grow within their supportive environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace 2nd Line Engineer - Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Engineer role. Highlight your experience with O365, troubleshooting skills, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Technical Skills: In your application, don't shy away from showcasing your technical expertise. Mention specific technologies you've worked with, like DNS, DHCP, or Azure. We’re keen to see how you’ve tackled technical challenges in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Hunter Selection
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft stack, especially O365, Azure, and Teams. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Communication Skills
Since this role involves client interaction, practice explaining technical concepts in simple terms. Think about how you can demonstrate your proactive approach to problem-solving during the interview, perhaps by sharing examples of how you've effectively communicated with clients or team members.
✨Prepare for Live Scenarios
Expect to face some live troubleshooting scenarios during your interview. Familiarise yourself with common issues related to DNS, DHCP, and email problems. Practising these scenarios can help you feel more confident and showcase your ability to think on your feet.
✨Highlight Your Growth Mindset
This company values engineers who are keen to develop their skills. Be prepared to discuss any training courses or certifications you've pursued, and express your enthusiasm for further learning opportunities, like the Microsoft training courses mentioned in the job description.