At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues in a dynamic environment.
- Company: Join a rapidly expanding managed service provider in Gloucester.
- Benefits: Enjoy a competitive salary, holiday allowance, and Microsoft training opportunities.
- Other info: Be part of a high-performing team with exciting infrastructure projects.
- Why this job: Kickstart your IT career with hands-on experience and fantastic growth potential.
- Qualifications: Previous experience in IT support and strong people skills are essential.
The predicted salary is between 29000 - 29000 £ per year.
I am seeking a 1st/2nd Line IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The right IT Service Desk Engineer will possess excellent people skills and will have worked in a similar role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment.
The successful IT Service Desk Engineer will be working in the following areas and will possess the below skills:
- O365 support and administration
- Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience
- Outlook and email support
- Responding to requests for support by logging and categorising incidents
- Troubleshooting and resolving issues
- Ensuring users are kept up to date and that SLAs are met
- Building, installing and configuring hardware and software
- Working on an IT Service Desk as well as working on live infrastructure projects
Benefits of the company/role include:
- Holiday allowance
- Company pension
- Profit share scheme
- Microsoft training courses and certifications
- Fantastic opportunities for career progression.
If you are interested in this position please click 'apply'.
1st/2nd Line Service Desk Technician - Gloucester employer: Hunter Selection
Join a dynamic and rapidly expanding managed service provider in Gloucester, where you will be part of a high-performing IT team that values collaboration and innovation. With excellent benefits including a competitive salary, holiday allowance, company pension, and opportunities for Microsoft training and career progression, this role offers a meaningful path for professional growth in a supportive work culture. Embrace the chance to enhance your skills while contributing to exciting infrastructure projects in a busy MSP environment.
StudySmarter Expert Advice🤫
We think this is how you could land 1st/2nd Line Service Desk Technician - Gloucester
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect Service Desk role.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your IT support abilities. This can really make you stand out when applying for roles like the 1st/2nd Line Service Desk Technician.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to IT support and troubleshooting. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 1st/2nd Line Service Desk Technician - Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with O365, SharePoint, and any other relevant tech skills. We want to see how your background fits the role, so don’t be shy about showcasing your IT support experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your people skills will help you thrive in our busy MSP environment. Let us know what makes you the perfect fit!
Show Off Your Problem-Solving Skills:In your application, mention specific examples of how you've troubleshot and resolved issues in the past. We love seeing candidates who can think on their feet and keep users updated while meeting SLAs!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Hunter Selection
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of O365, SharePoint, Azure, and Teams. Be ready to discuss your experience with these tools and how you've used them in previous roles. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your People Skills
As a Service Desk Technician, you'll be dealing with users regularly. Prepare examples of how you've successfully communicated with non-technical users or resolved conflicts. Highlighting your people skills can set you apart from other candidates.
✨Demonstrate Problem-Solving Abilities
Be ready to walk through a troubleshooting scenario during the interview. Think about common issues you've faced and how you resolved them. This will showcase your analytical skills and ability to think on your feet, which is crucial for this role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and the types of projects you'll be involved in. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
