1st/2nd Line IT Support
Up to 31,000 Central Bristol
I'm recruiting for an 1st/2nd Line IT Support professional to join a well-established organisation with a multi-site UK presence. This is a varied position offering a blend of 1st/2nd line support, systems administration, infrastructure exposure, and project work, making it ideal for someone looking to further develop their technical skills within a collaborative environment.
You'll be supporting users across the business while also contributing to technology improvements and IT projects.
Responsibilities include:
- Provide 1st and 2nd line IT support, taking ownership of incidents through to resolution.
- Build, deploy and support laptops, desktops, workstations and mobile devices.
- Manage user accounts, permissions and access requests.
- Support Microsoft 365, Windows and other business-critical applications.
- Assist with the maintenance of server and network infrastructure.
- Maintain accurate documentation and update support tickets.
- Support technology rollouts, upgrades and improvement projects.
- Work closely with users to deliver a high level of customer service.
The Right Candidate Will Have:
- Previous experience within an IT Support, Service Desk or similar technical support role.
- Strong troubleshooting skills across hardware, software and basic networking issues.
- Experience supporting Microsoft 365 and Windows environments.
- Excellent communication and customer service skills.
- A proactive and organised approach to problem solving.
- The ability to manage multiple priorities effectively.
- Experience working within ITIL or structured support environments would be advantageous.
- A full UK driving licence would be beneficial.
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1st/2nd Line IT Support in Gloucester employer: Hunter Selection
Join a leading manufacturer in Witney as a Weekend Engineering Supervisor, where you will enjoy a supportive work culture that prioritises employee well-being and development. With competitive benefits including a private pension, life assurance, and generous holiday allowance, this role offers not just job security but also opportunities for hands-on leadership and professional growth within a global group. Experience a dynamic environment that values continuous improvement and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
