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- Tasks: Lead a dynamic IT support team and drive service quality improvements.
- Company: Join a forward-thinking company in Cheltenham with a focus on technology.
- Benefits: Competitive day rate of up to £350 and flexible contract duration.
- Why this job: Make a real impact by enhancing IT support across multiple sites.
- Qualifications: Proven experience in managing IT support teams and strong technical skills.
- Other info: Exciting opportunity for career growth in a fast-paced environment.
We are hiring a hands-on Service Desk Manager to lead a small, high-performing IT support function across multiple sites. You will balance people leadership with practical incident/request management, ensuring service quality and continuous improvement.
What you will do as Service Desk Manager:
- Lead and develop a small service desk team, owning day-to-day operations and escalations.
- Drive incident/request workflows, service metrics, and continuous improvement.
- Provide 2nd-line support when needed and coordinate cross-team escalations.
- Maintain asset/stock oversight and user lifecycle processes.
- Produce clear procedural documentation and keep knowledge current.
- Collaborate with senior stakeholders on service roadmap and change initiatives.
What you will bring as Service Desk Manager:
- Track record managing/leading IT support teams (SME or multi-site).
- Strong hands-on skills with Windows 10/11 and Microsoft 365.
- Experience with an ITSM platform (e.g., ServiceNow, Jira, Zendesk, Ivanti or similar).
- Familiarity with modern endpoint management, Active Directory/Azure AD, and virtual desktop/app delivery.
- Excellent communication, stakeholder management, and calm problem-solving in a busy environment.
If you are interested in this role or looking for something similar, please contact Alex MacDermott.
Service Desk Manager (contract) in England employer: Hunter Selection
Contact Detail:
Hunter Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager (contract) in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support world and let them know you're on the hunt for a Service Desk Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your hands-on skills with Windows 10/11 and Microsoft 365. Be ready to showcase your experience with ITSM platforms like ServiceNow or Jira, as these are hot topics that could come up during your chat.
✨Tip Number 3
Don’t forget to highlight your leadership experience! When discussing your past roles, focus on how you've led teams and improved service quality. This will show potential employers that you’re not just about managing incidents but also about developing people.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about landing that Service Desk Manager gig. Let’s get you that contract!
We think you need these skills to ace Service Desk Manager (contract) in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Manager role. Highlight your experience in managing IT support teams and any hands-on skills with Windows 10/11 and Microsoft 365. We want to see how your background aligns with what we're looking for!
Showcase Your Leadership Skills: In your application, emphasise your people leadership abilities. Share examples of how you've developed teams and managed day-to-day operations. We love seeing candidates who can balance leadership with practical incident management.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your skills and experiences stand out. We appreciate straightforward communication, especially in a busy environment like ours!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Hunter Selection
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss your hands-on experience with these systems, as well as any ITSM platforms you've used like ServiceNow or Jira. This will show that you're not just a manager but also technically savvy.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led IT support teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. Highlighting your people leadership skills will be crucial for this role.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle hypothetical scenarios during the interview. Practice articulating your thought process when resolving incidents or managing escalations. This will help illustrate your calmness under pressure and your ability to think critically in a busy environment.
✨Engage with Stakeholders
Since collaboration with senior stakeholders is key, prepare to discuss how you've managed stakeholder relationships in previous roles. Bring examples of how you've contributed to service roadmaps or change initiatives, showing that you can bridge the gap between technical teams and management.
